Living social deal not respected

leromancer

Hi,

I'm not sure if that's the right place to talk about this issue. If not can someone point me in the right direction please? thanks!

So, on 26th december, following a thread here on Moneysavingexpert, I bought a livingsocial deal : a sharp TV for £179. Problem is the TV's never been delivered and Sharp has never ever heard from us (nor living social for that matter). I've called Living social this morning and the guy said that he could not deal with our account via phone (!!!) but that we needed to send a letter to their HQ in London. It seems like we've been victim of a complete rip-off!!! They even called us several time at the beginning of January to process the deal and stuff....dispatch was from Jan 14th....and nothing since and they won't talk to us like we don't exist (((
I've sent them an email earlier on requesting an answer within 24h.

But what do you think? Will I ever see this TV or my money back? Living social is a big international company, I can't believe they would play that game!!! If I send a letter per post they will take forever answering back which by then will probably mean that it will be legally too late for me to get my money back or something (((

Any advice please??????

Thanks
Anne

dollydee

sorry, I can't help you with this but my daughter has had problems with one of the Living Social deals which is still ongoing and she says she will never use them again.The customer service was poor.

Hope you get your problem sorted soon.

mamazaac

If you paid by credit card, contact them and say you haven't got the goods and the company are ignoring you when you try to contact them. The credit card company will refund you and claim the money back from Living Social themselves.

suburbanwifey

Chargeback, simples. Shocking they did that to you :eek: