Boohoo.com abysmal "customer service"

money_savings_my_game

According to boohoo.com, they don't need a customer service telephone number because they "pride themselves on their e-mail service and believe that it is a better and faster [what a joke!] way to respond to queries."

I have e-mailed boohoo.com customer services, not once, not twice but three times since the beginning of November and they STILL haven't gotten back to me. I even tried to make allowances over the Christmas period but I think this is beyond shocking customer service.

My original query was that I paid for Next Day delivery on a Friday and did not recieve my items until the following Thursday and when I looked into shipment the parcel was not marked as Next Day delivery despite me being charged extra for it.

Has anyone else had problems with boohoo.com "customer service"? As I'm now looking into ways of reporting them since I don't know when not replying to customers queries for over two months = good customer service.

cdpm

I have had exactly the same issue.
I did find a phone number for boohoo customer services and called it, but only to find that it is no longer in use. To make matters worse the courier (Hermes) will not help with delivery and tell me to contact boohoo directly.

I can't believe that these companies are allowed to operate like this.

I did get a reply when I first e-mailed them. The e-mail ended 'Please accept our sincere apologies for any inconvenience this delay may have caused; I can assure you it is not our intention to upset or anger our customers in any way.
I look forward to your reply.'

I also would really like to know how I can get my order or my money back!!

Sambucus_Nigra

https://forums.moneysavingexpert.com/discussion/3725277

money_savings_my_game

Sorry to hear you've had a similarly bad experience. It just shocks me that a company of this nature is continuing to trade like this!

I've left negative reviews to try and warn people that should you need customer service, you're unlikely to get it.

Besides that I'm going to look into making a formal complaint against the company. Will report back on how it goes.

money_savings_my_game

I recieved a brief e-mail from boohoo.com today telling me that they would refund the full cost of my delivery and that they apologised for the delay.

Yes, I eventually got my money back. However,that does excuse it taking almost 3 months for that to happen or to even get any response from them during that time. Nor did they explain why my items were not delivered correctly in the first place.

My advice to anyone shopping with boohoo.com would be to take EXTREME caution. From my experience and that of other's I've found along the way:

- Next Day Delivery is not guaranteed
- If you have aaaaaany issue with your order, its unlikely that you will get a response from them in the near future (which includes: not getting money back, not getting items on time, not having returns processed correctly, not getting them replaced, any dialogue with a member of staff)

So do business with them at your own risk, I certainly wont be again! A formal complaint is still being sent.

To anyone having difficulty with them, continue to keep e-mailing them - as that's all you can do - and hopefully you will get a response before the year's through