Overpayment gone wrong

JimLad

We made a £500 overpayment a few weeks ago and i was wondering why we hadnt received a letter telling us the new amount oweing.

Today i log into my online banking and the regular mortgage payment has come out at £250, 500 less than the normal payment!

Like always we phoned them up to tell them we wanted it off the capital but it looks like they have just taken it as part of the regular payment.

I didnt know they could even do this? I guess i can just make another overpayment with the 500 that wasnt taken in the regular payment but its still a hassle!

Does anyone have any experience of this? How can i avoid them doing it in future?

Gary123456790

Hi,

Sounds like you need to call them as its their fault. Check they applied the £500 overpayment correctly, and if that was done OK you could get them to retake the dd for the rest of the normal payment.

Check your overpayment limits are OK also.

Regards,

Gary.

CLAPTON

if it normally works ok then this sounds like a simple mistake

ACG

make the payment 2-3 days before your DD goes through.

Anything more than 7 or 10 days before the DD goes through and it takes that into account.

I used to work at RBS credit cards and have seen it from the otherside.... people make a payment not expecting the DD to go through.