Future Mortgages - Sick of letters!

SiBlood_2

Tearing my hair out!

We moved into a lovely house nearly 3 years ago. The house was a repossession and everything was sorted. Shortly after we moved in we started receiving letters addressed to the previous occupants. We simply put "do not live here anymore" on the letters and sent them back.

As the letters kept arriving, we opened one to find the address to write to. It turned out that the letters were from Future Mortgages (Citigroup) and that the previous occupants appeared to have a second mortgage! We have wrote numerous letters and phoned the company to stop the letters to no avail. I have even found out where the new occupants live and have given the company a new address!!! Still nothing - the letters keep coming!

It is quite worrying that we keep getting letters, would this debt be forever associated with our home?!?

Any thoughts?

Kind regards,

Si.

Thrugelmir

What form does the content of the letters take?

SiBlood_2

Dear Mr & Mrs .....

Account Number ************
Arrears £20299.07

This letter is produced on a monthly basis for the convienience of customers and shows all account transactions for the period 01/12/11 to 31/12/2011, on the attached summary sheet.

.....

If you have not made an arrangement to clear the outstanding arrears please contact our office on ...... to pay using Debit Card.

Collections Manager.

This is followed by a statement showing collection charges, unpaid fees, which is going up by roughly £250 every month! Accompanying this is a leaflet stating what to do when you have problems paying your mortgage!!!

Gary123456790

When the house was sold the 2nd mortgagee should have been notified. Sounds like they were not. It should no longer be associated with your house as the debt goes with the person - they are personally responsible for repaying it now the house is sold.

I believe the 2nd charge lender actually have to give consent to the sale, as their security is being affected. Usually the 2nd charge is either redeemed or transferred to the new property (obviously not in the case of repossession).

Write again and say you will take it to the ombudsman if it is not resolved (always a good one because if it goes to the ombudsman they have to pay a case fee, so it usually makes them listen). Get the account number off a letter so it doesnt get lost at the other end when they have to search based on address.

You could also point out that they have a duty to contact their customer under FSA rules and having been given their new address they are failing to do so.

It should not affect you at all as they cant repossess based on someone else's debt, nor should it affect your credit rating.

I would contact your solicitor (the one you used for the purchase) for advice - perhaps they would write to the old owner's solicitor (they will have the details from the sale) asking if the 2nd charge lender was notified. Your solicitor could also write to Future Mortgages, as this might get more notice.

Also do a credit check on yourself, for peace of mind that it is not affecting your credit report.

Gary.

Thrugelmir

Keep sending the letters back.

kingstreet

Do a land registry search and pay for the check (£4) of the charges register for your property. Make sure your solicitor ensured all charges were removed at the point you purchased it and that you haven't purchased a property with an encumbrance.