capquest

denisemcd

Hello im looking for some advice,
Been recieving regular phone calls from capquest requesting money for an outstanding mobile phone bill.£353.
I sent a letter requesting the details of this debt as i genuinely can not ever remember having any phone with T.mobile.
On 28 Dec i recieved a photo copy of an T.mobile bill from Capquest
showing over due amount,acc no,invoice no,and bill date.27 March 09. Also with a letter advising if i require a copy of the contract to contact the outlet were i purchased the phone,to provide me a copy of the aggrement.
I would be grateful for any advice.
Regards Denise.....

fermi

Is it your bill?

Your name and address?

denisemcd

Hi Thanks for your reply.
Yes it has my name and a previous Address. But I dont ever recall having a T.Mobile acc

MusicalLawyer

Could you contact TMobile to get them to send you a copy of the original agreement? that way you can see if it's your signature etc?

fermi

Assuming that it's a genuine bill, it sounds like someone could have used your previous details to take out an account/phone in your name without your knowledge?

First check with Tmobile I suppose to find out if someone has.

If they have, then report to https://reportfraud.actionfraud.org.uk/fraudreport/

and get a crime/ref number to give to CapQuest.

Also check your credit reports.