Selectspecs - poor customer service

DGCKiwi17

Has anyone else had big trouble getting through to SelectSpecs customer services (UK) ? I can tell they obviously don't encourage enquiries as you'll never find a phone number for them.

I goofed with my order and need to contact them urgently to change the prescription before they put my specs together (according to the website the stuff is still on order so I want to get in there quick !) . I've emailed them twice over the last 2 days and nothing yet.

Any suggestions short of cancelling the order with my credit card company (which I don't really want to do, but the the order isn't going to arrive in the 7-10 day frame as advertised anyway) ??????

Thanks guys.

slyrubies

DGCKiwi17 wrote: »

Has anyone else had big trouble getting through to SelectSpecs customer services (UK) ? I can tell they obviously don't encourage enquiries as you'll never find a phone number for them.

I goofed with my order and need to contact them urgently to change the prescription before they put my specs together (according to the website the stuff is still on order so I want to get in there quick !) . I've emailed them twice over the last 2 days and nothing yet.

Any suggestions short of cancelling the order with my credit card company (which I don't really want to do, but the the order isn't going to arrive in the 7-10 day frame as advertised anyway) ??????

Thanks guys.

by using their website and raising a ticket via a form I was able to start an email conversation with this email - ticketsupport@selectspecs.com

However, they appear unwilling to refund my purchase despite the fact it is of substandard design/build quality.

I am suspicious that this company will probably do everything in their power to avoid a refund. Be wary buying from these guys!