I've got one now! (Small rant within)

Gleeful

After 2 non paying bidders this week, another bidder has managed to 'Buy it Now' on a £400 item of mine, then emailed me ten minutes later to say 'I don't want the item again' costing me almost £40 in fees.

TSFE buyers - they are like buses! Just gotta wait 4 days to open an NPB, don't trust them to agree to a mutual.

lovinituk

Raise a cancellation request and then you will get your fees back.

Gleeful

lovinituk wrote: »

Raise a cancellation request and then you will get your fees back.

As I said above, I don't trust them to accept a mutual cancellation.

lovinituk

Gleeful wrote: »

As I said above, I don't trust them to accept a mutual cancellation.

They've messaged you to say they don't want it! There is an awful lot of mistrust over ebay transactions!! I've always cancelled where a buyer has said they don't want it any more and never once has anyone declined the cancellation out of spite. I'm a business seller so we are talking more than a few times.

Worst case scenario, you've got nothing to lose - if you don't raise the cancellation then you lose the fees anyway so if they decline the cancellation you are no worse off. I'm sure ebay would consider refunding you anyway as the buyer has sent you a message saying they don't want it.

If you raise a non-paying bidder dispute they could pay, return it for a refund and then give you negative feedback! Not worth the hassle really seeing as they have already stated they don't want it!

durham_girl

But it's not just about the fees, its about trying to get the message across to buyers like this that clicking BIN and then changing their mind is not on! When they're unable to buy things due to having too many NPBs the message might sink in.

lovinituk

durham_girl wrote: »

But it's not just about the fees, its about trying to get the message across to buyers like this that clicking BIN and then changing their mind is not on! When they're unable to buy things due to having too many NPBs the message might sink in.

Sometimes people just change their minds or simply make mistakes! At least the buyer had the decency to message the seller rather than just leave it! The OP is setting themselves up for negative feedback - if they don't care about that then all is good I guess!

Gleeful

lovinituk wrote: »

Sometimes people just change their minds or simply make mistakes! At least the buyer had the decency to message the seller rather than just leave it! The OP is setting themselves up for negative feedback - if they don't care about that then all is good I guess!

If they don't pay during the NPB, any feedback is removed.

I stand to lose £39.97 if I raise a mutual cancellation and they decline. It's just not worth it.

Gleeful

lovinituk wrote: »

They've messaged you to say they don't want it! There is an awful lot of mistrust over ebay transactions!! I've always cancelled where a buyer has said they don't want it any more and never once has anyone declined the cancellation out of spite. I'm a business seller so we are talking more than a few times.

Worst case scenario, you've got nothing to lose - if you don't raise the cancellation then you lose the fees anyway so if they decline the cancellation you are no worse off. I'm sure ebay would consider refunding you anyway as the buyer has sent you a message saying they don't want it.

If you raise a non-paying bidder dispute they could pay, return it for a refund and then give you negative feedback! Not worth the hassle really seeing as they have already stated they don't want it!

The item is £400. I doubt they will pay. If they do, and want to return, they will have to pay postage costs. I'm just safer all round with an NPB.

lovinituk

Gleeful wrote: »

If they don't pay during the NPB, any feedback is removed.

But if they do pay and then return it for a refund, which you will have to give, then they can leave you neg feedback and you will still be down the fees.

Gleeful wrote: »

I stand to lose £39.97 if I raise a mutual cancellation and they decline. It's just not worth it.

They said they don't want it so why would they decline the cancellation? I guess I'm just more trusting of people!

custardy

lovinituk wrote: »

Sometimes people just change their minds or simply make mistakes! At least the buyer had the decency to message the seller rather than just leave it! The OP is setting themselves up for negative feedback - if they don't care about that then all is good I guess!

changed their mind in 10 minutes?
made a mistake? its not really feasible to click BIN and go through the screens by mistake

Gleeful

lovinituk wrote: »

But if they do pay and then return it for a refund, which you will have to give, then they can leave you neg feedback and you will still be down the fees.

It's also collection only, as it's large, so I'd have to arrange a courier at their cost.

We are never going to agree. I am not going to request a mutual.