Dell cooling off period?

carl_east

I'm trying to find the info on Dell's 14 day cooling off period on their website. Does anyone know where it is? Plus can someone confirm that they still pay for the courier to collect the computer? This is the way it used to happen and as far as I'm aware the shipping company is still responsible for shipping.

deanos

Consumers:
7.3 Consumers may cancel their Orders for any reason until, but no later than:
7.3.1 the end of the 7th "working day" (days other than weekend days & public holidays) after the day of receipt of the Product &/or of the Service Order Confirmation (as applicable); or
7.3.2 the end of the 7th working day after the date when all such information required by law is supplied.
7.4 Consumers' right to cancel Software that is supplied on CD, DVD or other similar storage devices is also lost if the Software is unwrapped.
7.5 On cancellation of Products Consumer is obliged to return the goods to Dell in their original condition, undamaged & at the cost of Consumer. Consumer shall take reasonable care to ensure that the goods are not damaged whilst in transit using means arranged by Consumer. Whilst in possession of the goods Consumer shall be under a duty to take reasonable care of them. Dell shall take action against Consumer for goods returned which have been made unfit for resale or damaged whilst in the possession of Consumer.


http://www1.euro.dell.com/content/topics/topic.aspx/emea/topics/footer/terms?c=uk&l=en&s=gen&~lt=popup

blatisingh

carl_east wrote:

I'm trying to find the info on Dell's 14 day cooling off period on their website. Does anyone know where it is? Plus can someone confirm that they still pay for the courier to collect the computer? This is the way it used to happen and as far as I'm aware the shipping company is still responsible for shipping.

its a 7 day cooling period and dell now charge a pretty steep collection fee