MSE News: Sainsbury's may miss some Christmas delivery slots 22 December 2011 at 2:51PM in Food shopping & groceries 8 replies 3.8K views

Former_MSE_Guy

This is the discussion thread for the following MSE News Story:

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Sainsbury's may miss some Christmas delivery slots

TwistedPsycho

PC World are the same. My Christmas present has been lost at Yodel's Lincoln delivery centre for 10 days and the best i can get is "we will cancel your order but the cash will take 5 days to reach your account"......

The customer service agent was quite mouthy until I told her that due to the circumstances I would have to tell her that I am recording the call
(I can of course do that for my own personal recollection purposes without telling them - then she was just obnoxious!)

KTF

The Fortnum & Mason problem has more of an impact (hundreds v less than a hundred) yet you focus on Sainsburys and make no reference to Fortnum & Mason in the headline...

chattychappy

KTF wrote: »

The Fortnum & Mason problem has more of an impact (hundreds v less than a hundred) yet you focus on Sainsburys and make no reference to Fortnum & Mason in the headline...

Because more people shop at Sainsburys? So the headline will have a greater impact?

callum9999

TwistedPsycho wrote: »

PC World are the same. My Christmas present has been lost at Yodel's Lincoln delivery centre for 10 days and the best i can get is "we will cancel your order but the cash will take 5 days to reach your account"......

The customer service agent was quite mouthy until I told her that due to the circumstances I would have to tell her that I am recording the call
(I can of course do that for my own personal recollection purposes without telling them - then she was just obnoxious!)

Really? I find it incredibly hard to believe you can secretly record people for the purpose of "personal recollection"...

And how is this remotely the same? The problem had nothing to do with PC World - it was the courier that lost it.

winterwhite11

up to £5000 for a f and m hamper..wow some people are rich.

sixties_chilled

I have been affected by this muck up at F&M. The three presents I ordered on 12th December (total cost £75) were due to be delivered on 19th December. No show no contact. On the 20th after 20 minutes on the phone to them advised they had been picked on 19th and would be delivered on 23rd December. No apology no reason for delay. Taken another day off today but not holding out much hope as spent 20 minutes holding on the phone only to get cut off without speaking to anyone. Have sent an email asking what they intend to do and got a "We are very busy at the moment reply."

If I hear nothing today or early tomorrow I guess I'll have to go and so some service station Christmas Eve shopping and buy them wiper blades and pine air fresheners.

Well done F&M.

RobertoMoir

callum9999 wrote: »

Really? I find it incredibly hard to believe you can secretly record people for the purpose of "personal recollection"...

And how is this remotely the same? The problem had nothing to do with PC World - it was the courier that lost it.

The problem has everything to do with PC World: PC World need to take ownership of the problem their agent has caused PC World's customer.

Any company can make a mistake, so I don't count that against any of them. The question is how well they handle themselves in sorting things out to everyone's satisfaction. This is where some companies can turn a simple mistake that could easily be fixed with common sense into a major disaster and some others snatch customer service victory from the jaws of defeat.

TwistedPsycho

callum9999 wrote: »

Really? I find it incredibly hard to believe you can secretly record people for the purpose of "personal recollection"...

And how is this remotely the same? The problem had nothing to do with PC World - it was the courier that lost it.

Actually you can.

Under the Regulation of Investigatory Powers Act 2000 you can make a recording of any telephone call as long as it is for personal use. Once I felt that the call might be used in a complaint I made them perfectly aware that this was the case.

Of course; you don't expect to have to tell them you will claim under section 75 just to get a refund for lost-in-transit goods.