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MSE News: Sainsbury's may miss some Christmas delivery slots

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The customer service agent was quite mouthy until I told her that due to the circumstances I would have to tell her that I am recording the call
(I can of course do that for my own personal recollection purposes without telling them - then she was just obnoxious!)
Because more people shop at Sainsburys? So the headline will have a greater impact?
Really? I find it incredibly hard to believe you can secretly record people for the purpose of "personal recollection"...
And how is this remotely the same? The problem had nothing to do with PC World - it was the courier that lost it.
If I hear nothing today or early tomorrow I guess I'll have to go and so some service station Christmas Eve shopping and buy them wiper blades and pine air fresheners.
Well done F&M.
The problem has everything to do with PC World: PC World need to take ownership of the problem their agent has caused PC World's customer.
Any company can make a mistake, so I don't count that against any of them. The question is how well they handle themselves in sorting things out to everyone's satisfaction. This is where some companies can turn a simple mistake that could easily be fixed with common sense into a major disaster and some others snatch customer service victory from the jaws of defeat.
Actually you can.
Under the Regulation of Investigatory Powers Act 2000 you can make a recording of any telephone call as long as it is for personal use. Once I felt that the call might be used in a complaint I made them perfectly aware that this was the case.
Of course; you don't expect to have to tell them you will claim under section 75 just to get a refund for lost-in-transit goods.