Tesco - SOGA doesn't apply to us

Flyboy152

Gordon_Hose wrote: »

Maybe not (I don't agree with you), but they are under no obligation to issue a cash refund. If pick n' mix is an alternative accepted by the customer then there's nothing wrong with that. Tesco were quite within their rights to phone another store and get a replacement dress sent across from there. They were quite within their rights to offer any other dress of the same price, if more expensive then the customer pays the difference.

Rubbish. I reallly don't undrstand where you get these ideas from.

Only when those avenues have been exhausted are you entitled to a refund.

Which is the case in the OP. Repair is pointless, there is no acceptable replacement, so, as you say, that just leaves refund.

Nobody has the right to an immediate refund. Most retailers will give a full refund within 28 days, but that is only a courtesy.

:wall:

Seriously, where do you get these ideas from?

Flyboy152

zzzLazyDaisy wrote: »

The dress was bought in July and returned in October. That is highly unlikely to be viewed as rejecting the item within a reasonable time period. In that case talk of refunds/compensation/repair/replacement is irrelevantsince OP has lost his rights under SOGA anyway. In my view the shop was making a perfectly reasonable gesture of goodwill by offering a gift card.

However, the answer is obvious, surely? Speak to Consumer Direct. If they think there is a case to answer they will refer it to Trading Standards.

Either that, or take Tesco to the small claims court, and let the judge decide if this case is covered by SOGA.

On what grounds?

one_hot_minute

Why would you be demanding surnames? The lines between private lives and professional are blurred with twitter, Facebook etc. all you needed was 'I would like to complain about bob, the customer services manager who refused my refund on blah date.'

I'd have taken the vouchers, especially if I intended to do a grocery shop that day.

From your posts on this thread, it seems you went in looking for an argument and were defensive and prickly. I don't suppose that helped matters really.

Flyboy152

one_hot_minute wrote: »

Why would you be demanding surnames? The lines between private lives and professional are blurred with twitter, Facebook etc. all you needed was 'I would like to complain about bob, the customer services manager who refused my refund on blah date.'

I'd have taken the vouchers, especially if I intended to do a grocery shop that day.

From your posts on this thread, it seems you went in looking for an argument and were defensive and prickly. I don't suppose that helped matters really.

"I would like to complain about Bob."

"Of course sir, which Bob would that be? Bob Smith, Bob Jones or Bob Schuckleman?"

vicmorrow

Flyboy, 11 posts in a row without anyone else posting. Why?

Flyboy152

vicmorrow wrote: »

Flyboy, 11 posts in a row without anyone else posting. Why?

Because I was contributing to others posts. What is the problem with that?

wealdroam

Flyboy152 wrote: »

On what grounds?

On the grounds that they wouldn't give a refund?

Do you think that would work Oh Mighty One?

Have you lost track of what's going on Flyboy?

Flyboy152

wealdroam wrote: »

On the grounds that they wouldn't give a refund?

Do you think that would work Oh Mighty One?

:huh: The OP loses his rights under the Sales of Goods Act, because Tesco refuses a refund? Are you sure about that?

I think you need to explain that one a little further.

vicmorrow

Flyboy152 wrote: »

Because I was contributing to others posts. What is the problem with that?

Try for some quality, not quantity. 11 posts on the trot when one would do makes you look completely bonkers.

wealdroam

Flyboy152 wrote: »

:huh: The OP loses his rights under the Sales of Goods Act, because Tesco refuses a refund? Are you sure about that?

I think you need to explain that one a little further.

Oh no... you've got it wrong... again?

I was asking questions, not stating facts.

Did you not notice the question marks?