Thorntons Chocs website

soolin

Gone 9pm and nothing. I have tried phoning and phoning the depot but after 10 minutes or so on the phone it just cuts you off.

So no treats for me and my relatives and friends unless they happen to catch me in over the next couple of days . I had someone stay in all day today as well as I'd paid extra for the guaranteed day delivery.

Just not sure now whether to cut my losses and just tell Thorntons to cancel and get their parcel back , and I'll go to Tesco on my way out at 9am tomorrow.

cooking-mama

Vik_36 wrote: »

My arrived today, I've had a few deliveries from Yodel without any problems. Maybe it's a regional thing.

Im the same,Thorntons,ASOS,Boots,all Yodel,all arrived well within expected delivery time,and left in a safe place if no=one home...cant complain.they even bolt the gate again after delivery.
Ive just noticed that Thorntons have put the festive delights hamper back up to full price,Their gift wrapped Premium chocolates are now 1/2 price at £6.. http://www.thorntons.co.uk/p/all_christmas_gifts/4542.html
I realy thought ALL Christmas hampers/treats wouldve been 1/2 price or less by now.lol

lissadenton

free continental chocs worth 10-99 when you spend £15 online.
there's a code but I don't think I'm allowed to post it.

buffy1981

Also having probs with the delivery, I ordered on Sunday and paid the extra to choose my delivery date I opted for yesterday as the present is for a friend who is heavily pregnant and I knew she would be in. Checked the online tracking and they tried to deliver on Monday instead, therefore no one was in.
Had to ring my friend and ruin the suprise, when they rang Yodel they were told they might get redelivered today :eek:.
What's the point in choosing a date when they ignore it anyway :mad:
Rant over :rotfl:hopefully you'll all receive your chocs soon

rosemary54

mags21 wrote: »

Spend £45 get hamper worth £40
Spend £35 get chocs worth £24.99. Not sure if both can be used together!

no they can't,got mine delivered in a very badly packed box that was open and the large choc santas in both hampers smashed to bits:mad::mad:so far no reply from thorntons:mad::mad:

rosemary54

buffy1981 wrote: »

Also having probs with the delivery, I ordered on Sunday and paid the extra to choose my delivery date I opted for yesterday as the present is for a friend who is heavily pregnant and I knew she would be in. Checked the online tracking and they tried to deliver on Monday instead, therefore no one was in.
Had to ring my friend and ruin the suprise, when they rang Yodel they were told they might get redelivered today :eek:.
What's the point in choosing a date when they ignore it anyway :mad:
Rant over :rotfl:hopefully you'll all receive your chocs soon

i ordered mine with flowers for tomorrow,the two hampers arrived (badly packed yesterday) and so hoping flowers do come tomorrow but no reply to emails from Thorntons:mad::mad:

myrtle_2

Have to say have had great service - bought the festive hamper, smashed santa, no free box (had a code) and damaged packaging on the fudge, so rang & 2 days later have just received all 3 in tact...couldn't ask for any more really

terriandaaron

What's the point in choosing a date when they ignore it anyway , i ordered for a friend who was on holiday and they delivered on a diffrent day and left with neighbour also bits damaged too...tried to ring on hold 20 minutes ...stupid and cant get through, have emailed them.

rosemary54

terriandaaron wrote: »

What's the point in choosing a date when they ignore it anyway , i ordered for a friend who was on holiday and they delivered on a diffrent day and left with neighbour also bits damaged too...tried to ring on hold 20 minutes ...stupid and cant get through, have emailed them.

now had the flowers delivered by fedex no problems but still no reply from thorntons since tuesday:mad::mad::mad::mad:

dawyldthing

you will struggle to get hold of Thorntons and you are better phoning rather than e-mailing thorntons as i know someone who worked for them in the past and there phone lines literally never stop over all the holidays. Your best bet is to phone the 0800 454537 or 01773 540550/ 838888 as they are the cheap.low call numbers and you will get through quicker.