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Does anyone know how long Npower takes.....

To get in touch regarding football tickets?

I won some tickets to see Barnsley last month, and they sent me an email asking who I would like to see (pick 3 matches and they will let me know if these matches were ok)
I sent an email on the 2nd Nov, asking for Leeds tickets on which the match is on the 31st December. I never got a reply, and I sent another email on Tuesday (13th dec) asking if they got my original email, but i haven't heard a thing.
Normally I wouldn't panic, but it's a big derby and tickets usually fly out. There is an Npower number, but the email addy says someones name @ Oracle...... So I'm a bit confused. I don't want to be ringing a premium no IYSWIM.
I don't know what to do now. Has anybody got any suggestions?
thanks in advance
Dontone :)
BEST EVER WINS WON IN ORDER (so far) = Sony Camcorder, 32" lcd telly, micro ipod hifi, Ipod Nano, Playstation 3, Andrex Jackpup, Holiday to USA, nintendo wii, Liverpool vs Everton tickets, £250 Reward Your thirst, £500 Pepsi, p&o rotterdam trip, perfume hamper, Dr Who stamp set, steam cleaner.

comping = nowt more thrillin' than winnin':T :j
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