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Play.com cancelled order and put product back on sale at higher price
mildperil
Posts: 1 Newbie
Hello,
I ordered some Panasonic RP-HTX7E-P headphones from Play.com at what seemed a good price of £17.99. They said they were out of stock but expecting stock in a few days. I was happy to wait as they were significantly cheaper than the competition.
A week or so later I logged on to find that they had cancelled my order and the headphones were back on sale at £38.99.
Can they do this? surely they should honour their existing orders before putting stock back on sale at a higher price.
I'm not sure what my rights are in this instance.
Thanks, Ben
I ordered some Panasonic RP-HTX7E-P headphones from Play.com at what seemed a good price of £17.99. They said they were out of stock but expecting stock in a few days. I was happy to wait as they were significantly cheaper than the competition.
A week or so later I logged on to find that they had cancelled my order and the headphones were back on sale at £38.99.
Can they do this? surely they should honour their existing orders before putting stock back on sale at a higher price.
I'm not sure what my rights are in this instance.
Thanks, Ben
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