HP Warranty

bonsoirbonsoir

Don't know if this is the correct board - so feel free to move me to a better one!

I bought a HP printer last June and it was starting to play up. To HP's credit, a week after complaining, I now have a new replacement printer. Now, I suspect that the problem is a design fault and it could occur with the new printer also.

My questions is this, when I bought the printer last year I had a one year HP warranty (as standard). When they sent me the new printer, does this mean I have a new one years warranty, or is it still under the old warranty (ie it is only going to last till June)?

Thanks!

David

bonsoirbonsoir

I have moved this to the Consumer Vent board - but feel free to reply if you have a helpful answer.

Thanks

master_blaster_2

I thought this was about a waranty on sauce ;-)

bonsoirbonsoir

:rotfl: My sausages weren't sufficiently enhanced so I am now seeking legal advice.

deanos

You dont get a new warranty it will be from the original date

Little_John

All hp products have a manufacturing date on them near the serial number you had to give hp for the return, you can usually get away with 3 months after the manufacture date as a date of purchase, if it goes wrong again just get it collected from your work address or somthing.

I find it difucult to belive you had an issue returning a faulty item everytime I have delt with hp over a faulty printer they have been really good at sorting the problem out arrangeing for a collection an delivering the replacement/repaired witin 5 working days.

Me_UpNorth

Little_John wrote:

I find it difucult to belive you had an issue returning a faulty item QUOTE]
Eh! so do I - I'm sure the OP said ----

To HP's credit, a week after complaining, I now have a new replacement printer

wadewade

I found HP very fair too. My photo printer refused to print through the 6x4 slot but was perfect for A4. They sent me a replacement and told me to do what I liked with the first one. I was going to give it to a charity but the replacement came MINUS the control panel and the power lead which I was instructed to remove from the old one and transfer. I couldn't find anywhere to buy a new control panel and lead so I guess I shall have to put a perfectly good A4 printer in the recycling.