ratbag britannia b/s

gold_brad

hello,were do i start,
my husband died 11 years ago,i informed all nesessary poeple
including britannia b/s the took copies of death certificate.
good ob i kept the letter they sent .
paid them a lump sum,last year my son paid the house out right was about £23,000.got a letter from britannia b/s asking for a fee to send the deeds to a lawyer.
i am 65 disabled and on benifits and deaf,so i cant phone them.
they said they wanted my late husbands death cetificate?
they insisted i NEVER gave them it.
good ob i kept thier letter. its been about a month and they keep telling me they wont release my deeds to me.
CAN ANY 1 HELP I REFUSE TO PAY THEM ANY MORE,I CANT,ON BENIFITS.

ZARA

hi, send them a photocopy of their original letter also stating that you have ill health & will be making a formal complaint to the FSA, they have 5 working days i think to acknowledge ur complaint & reply to you,
If the lender or broker cannot make a final decision on your complaint after a month, they must keep you informed. If you are not happy with the final response from them, your complaint may be able to be considered by the Financial Ombudsman Service.

The Ombudsman provides a free and independent advice service for consumers who would like to make a complaint, phone on 0800 0234 567 (office hours).

this information is from http://www.cml.org.uk/cml/consumers/guides/complaints

i hope this helps, im 2 sure about the accuracy i read your post & googled it to help, i think the best bet would be to ring the freephone number.

good luck!

gold_brad

hello,thank you for the answer, but i have alredy sent them a copy...and they know i am disabledand i cannot phone them as i am DEAF.i have taken some notes from you .

tyvm jeanette.

Sepa74

Hi,

Britannia have a mini-com number if you can use that: 0808 1566 698

Here is the information about how you make a complaint to Brittannia http://www.britannia.co.uk/_site/corporate/contact-us/making-a-complaint.html

In particular, you can write to them at Customer Feedback Centre, Britannia, Newton House, Leek, Staffordshire Moorlands, ST13 5RG

Once you have made a formal complaint to Britannia and you don't get a response within 5 days, you should talk to the Financial Ombudsman.

If you email the financial ombudsman at this email address, they can discuss with you how best to communicate given your deafness: accessibility@financial-ombudsman.org.uk

Here is the information from the Financial Ombudsman in sign language if that helps.

http://www.financial-ombudsman.org.uk/assets10/media/got-a-complaint-BSL.wmv

You do need to follow the formal processes, even though it is very frustrating. Keep photocopies of any letters you send them so you can send the to the financial ombudsman if you need to complain. Your local library will have a photocopier you can use, but if your son works in an office he can probably photocopy things for you.

Age Concern or another charity may also be able to provide advice and assistance given your hearing difficulties.

I hope you don't mind me commenting that your post is in bold... when a post is all bold or all capital letters it can come across to readers as a little bit rude, which I'm sure you don't mean to be

Good luck getting it sorted out.

gold_brad

hi ty sepa74,
notice in small type...no dont mean to be rude neve head that be4.thx for the info i will use it ty.

gold_brad.

tescobabe69

Gold brad, do you have your original mortgage agreement with Britannia ?
There will be a deeds release fee, I dont know what it is currently but I'm pretty sure you should only pay the fee as set out in your original agreement. Britannia are pretty useless to be fair.

http://www.thisismoney.co.uk/money/mortgageshome/article-1606732/Mortgage-fees-How-much-are-you-owed.html

gold_brad

hi tescobabe69,
yes they are, good job i kept all the correspondance from 25 years ago,am getting there now,but they still want my late husband,s death certificate!!fom 2000 they already took a copy and i refuse to give them my 1.they addmitted they have not updated thier record,s,well thats thie look out not mine,i also sent them a copy of thier letter saying they were sorry,they asked for the ammount and were paid the full mortage so they can sing for it.

gold_brad ty

gold_brad

:Tfinally after many emails and a lot of worry britannia decied to send me my deed,s (free of any charge) so got some wee in the end,:)

Sepa74

Hooray! I'm really pleased it got itself sorted in the end! Thanks for letting us know the outcome.