help with ipoints pls

wellsie82

ive put in some "support tickets" to ipoints on 15/01/07 as i hadn't received points for three seperate signup offers or surveys ive completed

i then updated the ticket on 28/01/07 chasing up a response and have still heard back nothing

up until a few months ago when this happened i would email them and they would put the points on the following working day but now with with this new and so-called "better" system they seem to be ignoring me

is anyone else having similar problems or does anyone have any decent email addresses which i could use to chase these up at all please?

thanks in advance for any help :T

mich_city

I'm in the same position.. currently chasing up on 404 points.. very little or no response to support tickets..

seems to be a bit of a drought on points at the moment, always supported ipoints in the past but am getting a tad p'eed off lately!

littlejaffa

you could phone them 0207 819 2820

The MD is Geraldine Tosh, gtosh@ipoints.co.uk, tel.020 7819 2841

Commercial Director is Robert Barker, rbarker@ipoints.co.uk el 02078192887

Marketing/eCRM Manager is Stephen Pratley, spratley@ipoints.co.uk or tel.02078192820

I'm not sure how much use that'll be (might at least get you some attention/forwarded onto someone who will help)

mrsyorkie

I'm still awaiting my reward i claimed on 19/12/2006. I received an email on 02/01/2007, stating that it will be despatched within 14 days, but nothing. I've tried to contact them since, and I haven't heard anything from them.

MarcD_2

There's another thread on this - a lot of people also having similar problem - I am owed nearly 4,000 points going back as far as November - support tickets and emails have been ignored for nearly 2 months now.

I am starting to wonder if they are in trouble and whether I'll get my points at all. I'll be very unhappy if I don't - they are worth £200!

kepal

im waitin for 300 points for insurence from december. emailed but still says queued

irishwench69

littlejaffa wrote:

you could phone them 0207 819 2820

Marketing/eCRM Manager is Stephen Pratley, spratley@ipoints.co.uk or tel.02078192820

I'm not sure how much use that'll be (might at least get you some attention/forwarded onto someone who will help)

Just one point: Stephen Pratley has now left ipoints - these are the details that come up instead:

---

Hi,

Thanks for your email.

Stephen Pratley has now left ipoints.co.uk.

Please contact:

Affiliate enquiries:
Tom Quinn [mailto:tquinn@ipoints.co.uk]
dd - 020 7819 2832

Anything else:
Roz Brown [mailto:rbrown@ipoints.co.uk]
dd - 020 7819 2888

---

HTH someone!

IW x

wellsie82

if so many other people are having problems with this lot is everyone still using them or just giving it up?

has anyone had in joy in getting feedback on their support tickets?

Guy_laister_2

I love ipoints, always get the stuff that they promise, never had any problems

olliehayman

I'm owed 1000 points. Sent email and they haven't replied. They have been good with sending the stuff through though.

IanEd_2

Same situation! Been trying to claim a reward (Amazon voucher) but it keeps telling me there's a problem with my account and to get in touch with them, but of course, they seem to be ignoring the support tickets