CSA disputes

AaronM87

When the CSA advised you on your voluntary payments they should also have to you to get your ex to sign receipts as proof that she had been paid. If I were you I would phone them and request they send you a breakdown of your account, this will show payments that have been recorded on the system.

I would also ask your ex to look at it and see if she would call them and let them know you've been paying the whole time.

romanempire

AaronM87 wrote: »

I would also ask your ex to look at it and see if she would call them and let them know you've been paying the whole time.

Ask her to do it in writing. They can and do fail to act appropriately when a PWC contacts them.

R.

echis

R,

Thanks again for helpful response. As you suggested I've asked for my file details under data protection. When this sorry saga reaches its conclusion and if they do finally reach an arrears figure on which they won't budge are they obliged to show you exactly how the figure was calculated? I assume then that if I disagree with the figure I have to enter the appeal process which I assume is run and managed by CSA staff or is there any degree of independence within the body that arbitrates disputes?

PreludeForTimeFeelers

echis wrote: »

R,

Thanks again for helpful response. As you suggested I've asked for my file details under data protection. When this sorry saga reaches its conclusion and if they do finally reach an arrears figure on which they won't budge are they obliged to show you exactly how the figure was calculated? I assume then that if I disagree with the figure I have to enter the appeal process which I assume is run and managed by CSA staff or is there any degree of independence within the body that arbitrates disputes?

You can ask them to send you an accounts breakdown. This will normally be a list of assessments that have been done on your case, and the dates they covered, alongside a list of payments that you have made and a list of dates you should have paid on. Obviously the longer the case, the more convoluted this breakdown will be.

I think that the initial round of appeals is via the CSA appeals service, and then after that if you still disagree you can get the independent case examiners to investigate, although this is all a very lengthy process. Some users on here have been through all that, so would be able to offer further advice.

Kimitatsu

Just a quick word of warning accounts breakdown can take 4-6 weeks and currently they are "experiencing a backlog" no suprise to be honest so dont expect it quickly!