Help with wording (again) and venue

v5076

Hi all

Hope everyone is well.

I just wondered if you could help. I have been told by my venue that they now have an "exclusive use" wedding the night before our wedding and therefore now have to find somewhere else to get ready the night before.

I have been through my emails to the venue and found an email on 21 October asking for 2 rooms the night before the wedding but nothing further (ie no booking confirmation received).

I now find myself trying to find another hotel that is nearby to where I am getting married and also having to go to the extra expense of a wedding car.

I'm really upset about it and want to have a proper rant at the hotel but I know I mustn't (or at least not that much!) but want to get something sorted.

I would appreciate some help with the wording of my email to my wedding co-ordinator.

Many thanks
Vanessa

sugarwalsh

What a shame. I would definitely write to the hotel and ask for some compensation towards your car. I am not sure that you will get any if there has been no agreement though, but it iw worth asking. You may get it if you ask for either a discount on your bill or perhaps ask for an 'extra' thrown in for the inconvenience.

Aside from that, try not to dwell on the inconvenience. Try to look at it as 'Yeah, I get to spend the night with my new husband in a new hotel' for the situation is unlikely to change. Look for a super nice hotel which will allow some great 'getting ready' photos etc.

Lastly, do you or anyone else you know have a car you could use? It doesn't have to be a grand old wedding car, lovely as they are. Someone with a posh car or an old car - a retro 70's one, a cool campervan... the list is endless. That way you may find yourself with a free car too.

Megan

Robinred

Could you copy and paste the email from the hotel on here so we can see what you are responding to?

SW's advice above is brilliant btw.

v5076

Hi

Thanks for the advice. I've managed to find a hotel that will put me up in the bridal suite for the same price as the other two double rooms.

We've also managed to find a car courtesy of a friend of a friend that my OH is paying for as my wedding present so I'm a bit calmer now.

I've drafted a letter but I'm going up to the venue on Saturday anyway so will try and discuss it face to face first before I resort to formally putting it in writing.

Thanks again

Vanessa

Robinred

Well done sounds like you've found some good solutions! I agree talking face to face is good first! Good luck!

jojo2004

v5076 wrote: »

Hi all

Hope everyone is well.

I just wondered if you could help. I have been told by my venue that they now have an "exclusive use" wedding the night before our wedding and therefore now have to find somewhere else to get ready the night before.

I have been through my emails to the venue and found an email on 21 October asking for 2 rooms the night before the wedding but nothing further (ie no booking confirmation received).

I now find myself trying to find another hotel that is nearby to where I am getting married and also having to go to the extra expense of a wedding car.

I'm really upset about it and want to have a proper rant at the hotel but I know I mustn't (or at least not that much!) but want to get something sorted.

I would appreciate some help with the wording of my email to my wedding co-ordinator.

Many thanks
Vanessa

Hey Vanessa,

Sorry to hear this - what a bunch of prawns!
I think you would be well advised to take with you a print out of the 21st October - you sent it (I presume), they didn't reply or action it, which is their fault, and not yours.

Why can't you have a proper rant at them? They have put you out the night before your wedding, and caused you significant upset and cost. This isn't acceptable. I would be pretty angry with them, and I think you're entitled to be too! I'd certainly want to know WHY they didn't make the booking as requested - a booking confirmation is nice, but it isn't always received; I wouldn't consider the booking unfinished if I didn't have a confirmation in writing! I've booked a hotel for two nights for a friend's wedding in Dec, all over the phone - we haven't had a written confirmation. If the booking has been forgotten, I shall raise hell with them!

Anyway, glad you're all sorted, and hopefully happy with things now, hope all your other plans are coming on well.
xx

ellay864

jojo2004 wrote: »

Hey Vanessa,

Sorry to hear this - what a bunch of prawns!
I think you would be well advised to take with you a print out of the 21st October - you sent it (I presume), they didn't reply or action it, which is their fault, and not yours.

Playing devil's advocate here but just because an e-mail is sent doesn't mean it's received. I've had e-mails sent to me by people that have sent to the same address before and since, but for some reason the odd one or two didn't get to me. If they had in any way acknowledged it then you really could have a go at them, but the fact you haven't got any kind of confirmation would make it a bit trickier. I now never trust e-mail entirely, and if I haven't had a reply pretty quickly I always send a second mail or make a call - I've learnt the hard way never to assume anything (lost a dream holiday villa once )
Glad you have found an alternative anyway

Robinred

Have to agree with Ellay, also the email sounds like a request which they haven't answered rather than an agreement they haven't confirmed. If I was in your situation I would be nice not angry but try and get as much free stuff/discounts as I could as goodwill gestures.