Tesco Clubcard Voucher Exchange Query

laurap1981

Hi

Hope I have posted this in the right place.

I changed vouchers for clothes and toys but everything I want is oos. Could prob pick other toys but really wanted to spend the clothes vouchers on nightwear gifts for Christmas. Have checked everyday for past week and half and sizes I need are never in stock. Would I be able to order anything and change it in store for what I actually need?

Have seen some people say you cant get a refund or will only get original value of clubcard points?

Really hoping I can do something as dont want to lose the double up value but dont want to order things for sake of it either.

Thanks for any help
x

busybee100

Some have reported they have been allowed to change instore, but I have seen that others have had problems recently. You could try and if they don't then send the clothes back for a refund which you are quite entitled to under the distance selling regs.

danables

ugh this whole clubcard exchange is a farce there is SO much out of stock yet when i checked what i wanted it was all in stock.. I am so frustrated with them I called them and they said no I cant change for the vouchers instore as I selected the online vouchers. This is really bad customer services, as I was clearly unhappy- when i told them their out of stock notifications didnt work they in not so many words told me I was a liar they said "thats not true, they do work" I really feel cheated by them and now I only have till the 6th to exchange them and doubt what i want will come back in to stock.

adrienne1945

I wanted a microwave and exchanged on line for dining home etc. but I should have done small appliances now I can't use them. I must have misread it or just got plain confused!! Has anyone any suggestions please as I really need a microwave before xmas and don't know what to do

ailey

I would like to exchange my vouchers for a Tablet pc and add some extra in cash. Does anyone know if they are included? I've checked online and don't know what department they come under. I'm assuming it is Computer Department and nothing like that mentioned so probably nothing in that department included. Anyone know for certain? Many thanks.