Halifax have referred me to Robinson Way :(

Noony

Briefly
I had an agreement in writing that Halifax would freeze my payments on my CC and be back in touch with me at some point in the future to review the situation.
This morning I had a call from Robinson Way DCA asking me to make full payment to them.

The RW caller actually pretended to be a former neighbour of mine - I had no idea what the call was about or even that Halifax had passed my debt on.

Called Halifax reminding them of their agreement - they said it was nothing to do with them as Recoveries had passed my account to Robinson Way. This was done without any notification to me, in my letter from them they said they would contact me if the account was being moved on to recoveries. I know they mustn't have done this or they would have told me they'd done this on the call.

What do I do now? If Halifax had contacted me then I would have reviewed the agreement with them, now I'm feeling very concerned that I'm in a situation I can't handle.

I also had a no "phone calls" arrangement with Halifax and I'm concerned now that I'm going to get tons of calls from RW.

Any advice please?

ss3n08

My boyfriend had a hell of a time with Halifax when he owed them some money as a student. It didn't matter what agreement they had set up each year (on my birthday) they would cancel it and take all his pay. In the end he had to open another account for his pay to go in because Halifax were just taking all of it to clear the overdraft. We spent one memorable birthday in CAB trying to get it sorted. Are you able to speak to halifax's recovery people. Thats what he did each year until he had it paid off.

Noony

They won't speak to me about the debt as they say it's now in the hands of Robinson way.:(