EXPIRED 50% off selected m&s books and toys

simplestuff

Jada90 wrote: »

Not happy at all, I ordered on the 15th and I have just received an email stating one of the item's I've ordered is out of stock and has been cancelled, if they would of told me this sooner I would of brought it from store at half price, how can I complain, and today is the last day so even if I was to go to town tomorrow, it will be back up to full price anyway.! Not happy.!

An item I wanted was also cancelled from my order (which I am still waiting for), so I wrote to complain by email - saying that delivery on that item was already dated Jan '12 and I was quite happy to wait (DD birthday in Jan so not a problem to miss it for xmas). Before I got their reply I saw it was back in stock (very briefly) on the website - although again delivery in Jan.

In their reply they seemed to think that they had put it back on order for me. When I emailed again to ask for free delivery to be reinstated - as per my original order they have done so (and offered the 10% off when it arrives). So I would definitely email them and say that you are happy to wait for it to come back in stock - got to be worth a try.

I've used M&S loads of times for orders, and this has to be one of their more chaotic moments.

NinjaB

Still looking for a code if anyone has one they wont be using ... had my delivery but nothing with a code on it for me just the invoice

Scaredy_Cat_3

cambermam wrote: »

Does anyone know if you can add an item to an order once you've checked out? I can only work out how to remove an item

Don't think you can do this. I queried it with them in the summer and they said the only thing you can do is place a brand new order including the extra item, and cancel the existing order.

tealeaves

NinjaB wrote: »

Still looking for a code if anyone has one they wont be using ... had my delivery but nothing with a code on it for me just the invoice

If you only just received your delivery without the leaflet with the code, you could email them to explain and they should give you another as they may have just made a mistake.

Raine_E_Day

I contacted CS yesterday about: 1) an item removed from my order and no notification 2) an email they sent about a bra which I hadn't even ordered 3) a date for delivery for Emily Button toy 29 December - a Christmas present and 4) no delivery date at all for knickers.

The response was hardly apologetic saying that the toy and knickers would likely be cancelled also! I fired off a strongly worded reply and have just received emails advising all items now being delivered tomorrow! Seems it's worth complaining.

tealeaves

Raine_E_Day wrote: »

I contacted CS yesterday about: 1) an item removed from my order and no notification 2) an email they sent about a bra which I hadn't even ordered 3) a date for delivery for Emily Button toy 29 December - a Christmas present and 4) no delivery date at all for knickers.

The response was hardly apologetic saying that the toy and knickers would likely be cancelled also! I fired off a strongly worded repl and have just received emails advising all items now being delivered tomorrow! Seems it's worth complaining.

Wow!! Well done on your result!! Fabulous news! I should come to you for advise on how to deal with these matters! I think they have been very good at brushing off customers.

NinjaB

tealeaves wrote: »

If you only just received your delivery without the leaflet with the code, you could email them to explain and they should give you another as they may have just made a mistake.

I shall give that a go actually thanks. I see on UKHD that it was an offer on their site to get such a voucher so, they will see I haven't used one so hopefully will let me have one. Bit of a shame though as I had hoped to get in with the toys tonight before it ended.

ailey

Newbie2saving wrote: »

Had my delivery today, got £128 down to £50 plus lots of points on my credit card, plus a £10 voucher on a £50 spend included in the parcel for spends in Dec online so I'm delighted. Thanks OP, everything was as promised by M&S, really pleased.

Just in case you're reading the leaflet and thinking the £10 off code can only be used in December, my leaflet says 'Valid until 4 December 2011' and on the back it explains it has to be used by that day so watch you don't miss out.

PRINCESSKERRY

They are still taking 25% off the childrens boots, it was supposed to end yesterday. :-)

ailey

I'm going to use my £10 code off a £50 spend tonight for a fleecie beanie hat for my adult son and fur lined slippers in 2 sizes for my husband but I will need to return one pair. Unsure of size due to the fur. I'm also going to buy a cotton polo neck which I looked at in the store today. Does anyone know if my order goes below £50 once I return a pair of slippers, will this still be okay. I think it will come to £51 so I'll get £10 off. Once I return the size which doesn't fit it would then reduce my total to £37. I will be paying by credit card so do you think they will then charge me the £10 again? If I thought this was the case I would order something else. Hope someone can help with info on this. Thanks.:)