replacement offered, but it's a refurbished unit

shaun_from_Africa

the retailer told me to contact Sony direct.

Although your contract is with the retailer, it is often far better to deal directly with the manufacturer.

You could insist that the retailer sorts the problem out, but all they would do is to take your faulty unit and send it to Sony.
Sony would then investigate and send the repaired or replacement PS3 back to the retailer who would then pass it on to you.

The end result would be the same with you still getting a repaired or refurb PS3, but the whole process would probably end up taking far longer than if you had dealt directly with Sony.

happy_dave

unholyangel wrote: »

The reason they can replace with a "second hand" one is because technically, your "new" one isnt new. A refurb is basically a repaired one.

They're supposed to put you in the same position you would have been in had the contract been performed correctly. By offering a repair or replacement (even with a refurb) they achieve this.

I realise this, but to be offered a refurbished unit, that as you correctly state is "a repaired one" for an item that is slightly less than 4 months old and cost £245 is rather insulting.

I'll buy a brand new item, get 4 months use out of it and then have to live with a secondhand/refurbished item because the original failed...Fair?

What's the point of a 12 month warranty, it appears you can only get a refund or new exchange within the first month. If it was 7/8/9 months old then a repair or exchange with a refurbished model would be fair, but this isn't...245 quid for 4 months use...brilliant!

texranger

shaun_from_Africa wrote: »

Although your contract is with the retailer, it is often far better to deal directly with the manufacturer.

You could insist that the retailer sorts the problem out, but all they would do is to take your faulty unit and send it to Sony.
Sony would then investigate and send the repaired or replacement PS3 back to the retailer who would then pass it on to you.

The end result would be the same with you still getting a repaired or refurb PS3, but the whole process would probably end up taking far longer than if you had dealt directly with Sony.

that is true, several years ago i had the same problem with a epson printer. it failed and as i purchased this from Argos a few months beforehand that had changed catalogues and no longer did my model and i had ink supplies for my printer, so i contacted epson direct and they told me that it sounded the board had burnt out, they could send me a replacement which would be a refurb model of approx. the same age or i could send them another £10 for an upgraded model as my model was no longer made new. so i agreed on the upgrade and then gave me details to pay andf the upgraded model was with me in 2 days. i then contacted my ink supplier who agreed to take back any unused ink and replace with ones for my new printer model.

with Argos as i paid with vouchers then i wouold of ended up with an argos gift card with a refund on and argos did not have a printer with the features i needed so i would have been without a printer.

George_Michael

A refurbished item may not have been repaired. It could well be one that someone sent back under the distance selling regulations or possibly a store display model.

Even if the one that you receive has been repaired, provided that it looks and works like a new one, and is supplied with either a 12 month guarantee or has the remaining 8 months of the original guarantee in place, I can't really see any problem.

Murtle

George_Michael wrote: »

A refurbished item may not have been repaired. It could well be one that someone sent back under the distance selling regulations or possibly a store display model.

Even if the one that you receive has been repaired, provided that it looks and works like a new one, and is supplied with either a 12 month guarantee or has the remaining 8 months of the original guarantee in place, I can't really see any problem.

I was about to say the same thing. If you buy a phone on contract and decide you don't like it and return it, it goes back through to be checked all is good and then reentered as refurbished stock.

The refurbished item shouldn't experience the same fault yours has and will come with it's own guarantee.

It's not always a bad thing.

Zandoni

I certainly wouldn't be happy with a fefurb, it could have been in constant use for a year and your one hardly used. It could also come from a smokers home. But there's little you can do about it, just think twice before buying Sony again.

Esqui

In my experience, refurbs are generally units that have been returned within 28 days from purchase either through change of mind or fault, then fixed up to as-new standard. Bear in mind, if they repaired your PS3, you'd have a 4-month-old PS3 that had gone faulty and been repaired, as opposed to a 1-month-old PS3 that had gone faulty and been repaired.

bobajob_1966

Zandoni wrote: »

I certainly wouldn't be happy with a fefurb, it could have been in constant use for a year and your one hardly used. It could also come from a smokers home. But there's little you can do about it, just think twice before buying Sony again.

You seem to have completely misunderstood what a refurbished product is.

nicolax

also sony sending you a refurb is probably in part them wanting to speed up the process for you to cause less inconvenience/time without a ps3

if they send you out a refurb can all be a full turnaround within a week (picking dates out of the air here! not giving a de fanswer!) from sending in yours to receiving the refurb.
Whereas if they repaired yours and sent it back to your could take a few weeks depending on what the fault is, and how easy it is to fix/ge tparts

unholyangel

happy_dave wrote: »

I realise this, but to be offered a refurbished unit, that as you correctly state is "a repaired one" for an item that is slightly less than 4 months old and cost £245 is rather insulting.

I'll buy a brand new item, get 4 months use out of it and then have to live with a secondhand/refurbished item because the original failed...Fair?

What's the point of a 12 month warranty, it appears you can only get a refund or new exchange within the first month. If it was 7/8/9 months old then a repair or exchange with a refurbished model would be fair, but this isn't...245 quid for 4 months use...brilliant!

But technically you're living with a secondhand one just now. I can understand your viewpoint but thats the long and short of it.