Can't get basic bank account - CIFAS?

MamaMoo_2

NatWest have recently told me they're closing my accounts (2 step & 1 savings) despite me having only opened them within the last 6 months, and having maintained them well. The only issue I had was 3 payments totalling ~£850 being taken fraudulently. The bank refunded the money no problem.
I have never had any charges on the account, nor have I ever gone overdrawn.
I couldn't think of any reason for them to close my account, so I checked my credit report.
There is a CIFAS marker on it from T-mobile. I have no idea what this is for, and the only dealings I have had with T-mobile were about 12-18 months ago. I used a mobile phone website to attempt to get a contract out, and when the credit check for my preferred network & phone was declined, the company signed me up for a SIM only contract with T-mobile without me knowing. When I unexpectedly received the SIM, I phoned T-Mobile, explained that I hadn't requested the SIM, and they cancelled the contract immediately. That was the last I heard until I saw this CIFAS marker.
Does anyone know what this marker means, and if/how I can get rid of it?
Also, is this likely to be the reason Natwest are closing my accounts?
Thanks in advance

pmduk

It's almost certainly the reason and it'll make it difficult to open an account elsewhere. The cifas website has a section on how to challenge entries.

stclair

I dispute a CIFAS warning recorded in myname. How can I get it amended or removed?

http://www.cifas.org.uk/dispute_a_warning_can_I_get_it_amended_removed

You could write to T Mobile at:

Credit Referral Department
T-Mobile UK
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

chanz4

if you contact t-mobile, although they are bad at even clossing down credit files so dont hold out too much hope