1st offer

saintly_2

Hiya



I am claiming £1368 from cap 1, I have just received a letter offering £532. Obviously I wont be accepting it, do I send a letter now saying I wont be accepting or just go to moneyclaim.



thanks

GirlRacer_2

Hi Saintly,

I'm unable to answer your question sorry but may I pick your brains?

How long has it taken Cap 1 to mae this offer to you? Made a claim myself last Monday and wonder how long before they'll get back to me.

oscar52

you need to give them 14 days to respond - then send the second letter.

saintly_2

it has took 3 letters,

40 day letter
14 day letter
7 day letter

they were 4 days over the 7 day letter before action before the offer came today, they have been absolutely useless

in_over_my_head_2

Have a look on the Consumer Action Group website - there's a rejection letter template there that basically says you'll accept it as part payment only and will continue to pursue the rest. They'll not respond to it, you just stick to your schedule for filing with MCOL etc.

I won against HSBC recently

saintly_2

congratulations on ur win, thanks for the advice