Please Help. Re:tesco Dvd 3 Months Free Dvd Rental

chinneybigchops

:mad: hi
i wonder if you can help me. i am having a nightmare with tesco dvd rental. i got a letter just after xmas saying that they miss me and here is a xmas gift of 3 months dvd rental. i put the code in and it said i had 2 dvd for 3 months. i then never got any dvds, so i emailed them and they asked for the code. i had thrown mine away as didn't think i needed it anymore so i got one off of mse. my dvds were then sent. (only 1 though) i then noticed £7.97 was taken from my account. i just rang them and was on phone and hold for ages. again they were asking for code, i said i haven't got it. they said i have got free 3 months, my next billing date will be 1st march. They said i had to pay for the first month and then i get 2 free. i am sure it never said that. also the money was taken from my account on 13th jan and they r taking it again on 1st march so that is not even 2 months free.
i just got a bit upset on phone, i'm angry they took money from my account without my permission and was asking when they were going to refund it, i wasn't getting any where with them and baby started crying so gave uo.

can anyone help, did they have this code sent to them, am i right?

so sorry about no capitals, got baby in arms so doing this with one finger.:mad:

chinneybigchops

Sorry if I put it in the wrong place. Not sure where it should go. Could it be moved if it is? Thanks
(Put sleeping baby down and starting to calm down a bit now) What a nightmare. I'll have to ring back when I have a chance.
I would really apreciate if anyone still has there letter or can remember what it said.
Thanks

chinneybigchops

Sorry if I am being a pain but I wanted to bump this incase anyone on here in the evenings remembers this offer. Really would like some advise.
Thanks

frisbee

I still have the leaflet i will have a read through and let you know.

frisbee

To register for your free trial, a valid credit card or debit card is required. You will NOT be charged druing the free trial.The package on offer allows you to hace 2 discs out at any one time.You can cancel your subscription at any time.Existing subscribers of lovefilm or a lovefilm powered site are not eligble.At the end of your free trial you will automatically become a paying member unless you cancel your subscription and return any of our discs in your possession before the end of your free trial.Terms and condditions apply, visit wwwtescodvdrental.com/freegift for further details.

hope this helps

chinneybigchops

Phoned again today and they are denying that they have taken any money from my account. It says on my bank statement Tesco DVD RENTAL £7.97, said that I have to fax my bank statement and they will investigate it. I am considering giving up, finding this whole thing very stressful.