HELP!! Have i been treated right?

cs49

I bought a Canon MP360 All in one printer , and it was developed a fault paper will not feed through

I bought the printer on august 12th 04, took it back to PC World last night , waited in the huge que with angry customers got to speak to someone and was told basically its not our problem you need to ring this number! Canon helpline select option 3

He said they can only swap or give refund within 24days thats "company policy".

Is this employee taking absolute nonsense or do i really need to ring Canon , get it sent away and all that trouble

rushnowt

cs49 wrote:

I bought a Canon MP360 All in one printer , and it was developed a fault paper will not feed through

I bought the printer on august 12th 04, took it back to PC World last night , waited in the huge que with angry customers got to speak to someone and was told basically its not our problem you need to ring this number! Canon helpline select option 3

He said they can only swap or give refund within 24days thats "company policy".

Is this employee taking absolute nonsense or do i really need to ring Canon , get it sent away and all that trouble

Hi

I would have thought you were entitled to a refund if the product is faulty,

Just to let you know tho, PC world were actually cancelling orders a few weeks ago because the mp360's were faulty and sending them back to the manufacturer.

Call into the CAB if you can and get some info on returns/refunds policy on faulty goods, dont give up, if you want a refund stick to your guns.

I actually have one myself from there, and they cancelled my order due to the fault and had to wait for new supplies which i now have and fingers crossed alls been fine with it

Good luck x

p.s, I believe when you purchase a product, your contract is with that company not the manufacturer so its down to them to deal with it, i could be wrong but i really think that is the case.

I thought you were entitled to a refund up to 12 months if a product developed a fault within that period, the company you purchased from is liable,

HTH

Bossyboots

It is clearly not of merchantable quality if it only lasted that long. The onus is on them, not the manufacturer. Have a look at the trading standards website for your rights.

gk172

cs49 wrote:

I bought a Canon MP360 All in one printer , and it was developed a fault paper will not feed through

I bought the printer on august 12th 04, took it back to PC World last night , waited in the huge que with angry customers got to speak to someone and was told basically its not our problem you need to ring this number! Canon helpline select option 3

He said they can only swap or give refund within 24days thats "company policy".

Is this employee taking absolute nonsense or do i really need to ring Canon , get it sent away and all that trouble

call canon, i had a problem with epson r200 not printing corrctley phoned pc world who told me to contact epson who did arrange an engineer to come out and look at it told me a pack of rubbish which i accepted for a while then last month i called them again (printer bought sept 04) and got a replacement printer after original was proved faulty.

cs49

thanks guys

i contacted pc world, they told me a load of crap! contacted canon technician is coming out on monday morning, which means i will need to take a morning of college IF they do come on the morning

just found this on Trading Standards: http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0050-1011.txt

not sure if i apply tho , i bought the printer in August 12th 2004

I dunno if i should go down there with a print of it? and show it to the store manger!

robnye

i had a similar problem with pcworld...

i had a hp psc2115, which developed a fault with the paper feed.

ended up contacting hp, who said no problem, we will arrange a replacement.... which they did....

i think pcworld gaurantee is only for so long (ie 1 month), unless it is specifically a product made for them. where it is made by someone else ie canon/hp then after the initial purchase gaurantee , then all faults should be referred back to the manufacturer's customer service....

derrick

It is up the retailer to sort out faulty goods,not the manufacturer, SEE HERE
The "24 day rule" might be company policy, but does not outweigh the law
(SALE OF GOODS ACT)

Also SEE HERE

PC World CS freephone number 0500 222666

cs49

i dont know what to do now? wait for technician to come on monday or go to pc world with print outs from them sites.

Helppppppppppp!!!!

derrick

cs49 wrote:

i dont know what to do now? wait for technician to come on monday or go to pc world with print outs from them sites.

Helppppppppppp!!!!

Have you tried ringing on the freephone number?
It night be worth going in to PC World with the info and ask to speak to the manager, don`t let him fob you off with the manufacturer, you will have the info with you. Tell him you will cintact Trading Standards and if neccessary take it to the small claims court under the SAle of Goods Act (not suitable for purpose)

trickytrolleys

100% the retailers problem - they are allowed to use the sale of goods act also to in turn claim from Canon - Id get dwn there and point out sections 13 & 14 to the manager!! Also mention the implied terms act - which is that it should be fit for the purpose - if they dont help you - take them to Court!!!

trafalgar_2

cs49 wrote:

i dont know what to do now? wait for technician to come on monday or go to pc world with print outs from them sites.

Helppppppppppp!!!!

How did you get on cs49 ?