HP Pavilion Know How Issue

dodo1980

Can anyone help please?

I have a HP Pavilion Laptop, which was bought Christmas 2007, at a cost of over £700.

Last year it started playing up, so I contacted HP, who said, because its over a year old, there was nothing they could do as it was out of Warranty, but they could look at it for a charge, and then repair if needed, at another charge.
I left it as I don’t have money to throw away.

This summer the Laptop started seriously overheating, and restarting itself. Then it stoped turning on completelt.

I spoke to a tech friend, who said that something serious was up, and to contact HP.
I did, and they said to contact the Know How Team, part of the PC World, Curry's, company, as I bought the Laptop from PC World,
They took my laptop away at the beginning of September, and after me chasing them 5 weeks later, said that it is unrepeatable, but that HP don’t recognise the fault as being there fault, and the only repair they would do would be to replace the mother board.
The Fault being in the Graphics Card, and the new mother Board would have the same graphics card, and so the same thing would happen again, because HP don’t admit to fault,

So they said that they would give me a cheque for £260, as good will, due to the goods act, towards a new Laptop.

Understandably I was furious, and rejected the offer, the man on the other end of the phone kept repeating the offer, until I said that I wanted to speak to a manager, he then upped it to £324,
Hang on a minute that an increase of £64!

I said that I was still unhappy and wanted to speak to a manager, and explained that I had contacted HP last year in August,
But apparently because I didn’t contact the Know How Team, there is nothing they can do.

Can someone please help me work out where I stand; I still have some of the emails to and from HP, but not all of them.
What should I do?
Accept the offer of £324? Or push even more?

I’m still waiting to hear back from a manager, so if you have anything that would help, your advice would be much appreciated!

Dodo, London

System

have a good read on here http://www.nvidiadefect.com/ assuming it's that fault which is well known - hp customers services are disgraceful i wouldn't hold out any hope of getting it sorted...

Anthonis

As warranty is out I don't think that somebody gonna mess around. Take money and never buy HP... Those DV models where real pain in !!!...

TakeThis

Consumer Rights

dodo1980

@ the_r_sole
Thank you very useful
All I'm looking for guys is what should I expect, should I go back to HP or keep pushing The Know How Team, who know nothing!

Esqui

£324 is a good offer for a laptop that's four years old. If you paid, say, £750 for it, then £324 would indicate a lifespan of about 7 years (too late at night to do exact maths!). Sounds about right for a more expensive laptop.

CoolHotCold

As previously mentioned, wrong forum, the consumer rights would be the best place to ask, but as Esqui's already said The SoGA covers you for up to 5/6 years (depending where you live), however OUTSIDE of 6 months of DOP you need to prove the fault is inherent. The fact they uplifted it and did the independent report without any charge to yourself (yes under the SoGA you must prove it's a manufacturing fault, usually done though a independent repair shop), and that PcWorld/Currys/KnowHow have admitted it's a manufacturing fault even though HP refuse to admit it is actually pretty good.

Now as far as the costing works out, considering the SoGA covers you for 5/6 years and you paid "Over £700" I'll even it out to £800 over 5 Years.

So £800 / 5 Years gives £160 worth of use per year, so subtract that £160 per year of use from the £800 gives us £640, so subtract that use you've had from the Original price, gives us a grand total of £160

Yep, Thats right, £160 is all you would be legally entitled to (If you pushed the case to the small claims courts), so PcWorld/Currys/Knowhow have doubled what you're entitled to (And Remember I used a much higher Base price, in reality they've probably given you £40 to £50 on top of doubling the entitled to refund.

If I were you, I'd take the money and run, it's a excellent deal and ANYONE you ask in the consumer Rights board would say the same. Fact is that HP is a terrible design with old specs (Letme guess a Nvidia GFX 8200/8400GS ?) and That £330 odd you've got could easily buy something that blows it out the water.


(Oh yea, under the SoGA the retailer can choose to repair/exchange/partial refund at their discretion (essentially whatever most cost efficient to them)