Cover Letter Help

Jenny007

I am trying to write a cover letter to go alongside my CV to a utilities company for a Customer Services role.
I have a strong retail background where I am currently heading towards Team Leader training.

So, I have a few questions as to what to include
How much am I allowed to 'big' myself up without it sounded big headed?
I want it to be an application that they wont put down and forget, how can I make it memorable?

Also Im very concerned some of my qualifications put people off. I am a fully qualified Beauty Therapist with lots of additional training and I get the impression people willl think Im an airhead....(which is far from the truth!) I dont really want to persue this as a career as the money is terrible, so are the hours. Do I include these qualifications or leave them out which will result in my CV looking a bit bare?!

Can anybody help?

crazyguy

I would say be totaly honest and add everything about yourself.

heretolearn_2

I don't know about including all the details of the additional training, it might make you sound a bit too obsessed with a beauty career, but you could say 'I have done further professional training in this area'.

Include your main qualification though. Then as you are applying for customer service roles

a) emphasise in your cover letter that you are no longer pursuing a career in beauty

b) under the qualification/experience emphasise the customer service skills you have acquired (which must be good really, but maybe won't hit them in an obvious way unless you point them out) for example dealing with complaints, dealing with enquiries and providing information and advice...

sho_me_da_money

Dear X,

I am the full package - educated, smart, responsible, honest, customer focussed, the shizzle, the bizzle, look better than any cherry on top of any cake, smell better than any Ice cream you've ever smelt, got juicier lips than Bubba Gump shrimps. am the best at what I do, am the creme de la creme, am the king of sting and can sell sand to an Arab, Ice to an Eskimo and nuts to a squirrel.

Hiring me would be the best thing you will ever do.

Best regards,

Jenny (Don't be fooled by the rocks that I got....)


Sorted.

EchoLocation

Just concentrate on the things that they would be interested in. You can, and should, 'big' yourself up, but do it in an enthusiastic rather than boasting way.

saintjammyswine

Try and highlight the 'other' aspects of the Beauty Therapy. Customer Service, Team Working, academic learning of the anatomy etc, ability to learn, communication skills. Use it as a positive rather than something to try and sweep under the carpet. Strangely my other half was in a similar position, she is L3 Qual Beauty Therapist and by changing to this attitude she got the job ( in a totally unrelated occupation)