Amazon Seller Question

madcal87

Hi,
Sorry if its in wrong place, let me know if it is.

I am selling some old uni books to up my income this year.

I have listed the book and edition correctly, the book sold, now 2 weeks later the buyer wants a refund because its the wrong edition.

It was definetly listed correctly, however she has clearly purchased the old edition when she wanted the new one. By my understanding, I don't need to give her a refund as it was entirely her error.

Another issue is, if I offer a refund, I have to give back the postage charge (£2.80 - can't change.) - even though it cost me nearly £4.50 to post, but amazon say up your selling price to account for this. And I also can be asked to pay the sellers fees, which could be another £4.50. Hence I will lose £10 from this whole fiasco.

Advice please...
Thanks

zipady_do

Not sure of the legalities of it, but I wouldn't accept it back. You've taken payment for the product you described, it's not faulty, chin up to the buyer tbh.

madcal87

Thanks, thats what I think. But amazon can pull the money from my account and give it the the seller (if they see fit).

soolin

On Amazon buyers can get a refund for whatever reason they choose, you need to ask buyer to send the book back and refund in full as soon as you receive it.

If you don't voluntarily give a refund and buyer opens an A- Z on you then they still get their refund and you get a strike on your seller metrics.

Amazon are a lot stricter than ebay and apply the Distance seller requirements on all sellers whether they are a business or not.

madcal87

The buyers reason is invalid, It was the correct book and edition.
I will happily refund but will NOT be out of pocket for it, postage etc.

soolin

madcal87 wrote: »

The buyers reason is invalid, It was the correct book and edition.
I will happily refund but will NOT be out of pocket for it, postage etc.

Under the DSRs buyers do not even need a reason to return they can merely have changed their mind. Amazon are very liberal towards buyers who wish to return things.

madcal87

I replied to the seller stating that the book was listed correctly, and am waiting on their response.

soolin

You really need to udnerstand how strict Amazon are about buyer refunds

http://www.amazon.co.uk/gp/help/customer/display.html?UTF8&nodeId=1161010


Refunds


[FONT=verdana,arial,helvetica][SIZE=-1]Where you are withdrawing from your purchase within the first 7 working days after delivery and there has been no error on the seller's part, the seller will refund the cost of the item and the cost of sending the item to you as follows: (1) where you are returning an item that was part of a larger order, the seller will refund the per-item charge for delivery that you incurred, (2) where you are returning an entire order, the seller will refund the applicable per-item delivery charges and the per-delivery charge that you incurred, (3) sellers are only required to refund standard postage charges for items delivered outside the UK, (4) where your seller collects an item from you, the seller will have the right to recover the costs of collection from you, and (5) if you use a personalised pre-paid return label, the seller is entitled to deduct the return postage from your overall refund. Please note that, with respect to returns initiated during the first 7 working days after delivery, sellers are not required to refund the cost of giftwrapping, returning the item to the seller, and other services provided to you in connection with your purchase unless you return the item to the seller because of an error on the seller's part or because it is defective. [/SIZE][/FONT]
[FONT=verdana,arial,helvetica][SIZE=-1]Where you are withdrawing from your purchase between 7 and 30 days after delivery (or between 7 and 14 days in the case of items) and there has been no error on the seller's part, the seller is only required to refund the cost of the item. Please note that, with respect to returns initiated during the period between 7 and 30 days after delivery (or between 7 and 14 days in the case of large items), sellers are not required to refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, the seller will be entitled to deduct the return postage from your overall refund. [/SIZE][/FONT]