problem with quidco and topcashback. pls help

jazzconfused

im sorry to post this in here but i think i will get more response if i put it in here so please be gentle.

ive been trying to access my topcashback and quidco for the past couple of hours but still no luck... everytime i tried to open it, its says 'problem loading'... i wanted to put a big order so cashback will be really helpful. im wondering if its only me who is having problem or affected by this or anyone else...

thank you MSErs

karlie88

uh-oh......

celebrate

sympathies however doesn't really justify posting on the grabbit board?

theres a quidco thread on the shop but don't drop board
hopefully the mods will move your post for you x

link

https://forums.moneysavingexpert.com/discussion/3282000

amorge

I only use TCB and that's fine.....

Redleela

Both are working OK for me. Maybe try a different web browser? I am using Safari.

karlie88

WOW!

super quick job by the mods!

:T:):T

celebrate

WOW
i'm impressed too:T

Jennifer_Jane

Fine for both on Firefox. Agree, try a different browser.

hary.bond

It has been five months now when I had problem in signing in. Contacted Topcashback many many times but in vain. They just kept passing me one to another and kept sending me the same email without giving me any valid reason. Emails are below.




Ryan Capewell (Top CashBack) <ryan@topcashback.co.uk>
To:
Sent: Wed, May 11, 2011 2:26:43 PM
Subject: RE: Login Failed
Hi there,

Thank you for your recent e-mail and sorry to take a few days to come back to you,

I have now been able to identify your account as currently being under investigation in relation to a belief that this might have been used in connection with an instance of abuse that might contravene our terms and conditions or one of our policies.

I’m afraid that I cannot confirm anything until more work has been undertaken.

Thank you,

Kind regards,


Ryan Capewell (Top CashBack) <ryan@topcashback.co.uk>
To:
Sent: Friday, 9 September 2011, 16:41
Subject: RE: Login Failed

Hi there,

Thanks for your post.

Just to confirm, I have received your e-mail and this issue is currently being looked into.

Regards,

Ryan Capewell
Team Leader of Customer Claims & Quality | topcashback.co.uk


From: Carl <carl@topcashback.co.uk>

Sent: Monday, 12 September 2011, 16:13
Subject: RE: Login Failed

Hi there,

Thanks for getting back to us.

I have taken a look at your account and unfortunately it does appear that this has been automatically suspended by our system as this shows characteristics that are potentially attributable to abusive or fraudulent activity that may contravene our Terms and conditions.

Are you able to please shed any light on this for us?

Thank you,

Kind Regards,
Carl,
Top CashBack Support