Welcome FInance PPI

thomas235

sorry to jump in got a question for you all got my loan statement the other month from welcome when i looked at my payment the interest they were chargin me was more than the amount i was paying (£374 per month interest £394) when i phoned and ask why they guy at the office didnt know why as id never missed a payment since i had the loan i sent a letter to the head office but ive not heard anything back. the only reason they could give me for having the large payment was i must have missed a payment but looking at my account he seen i never had. What should i do next apart from send another letter (recorded) ?

thomas235

yes and yes to both the question i even had them send me a copy of the loan agreement couldnt read it the photocopy was that bad.

Sol00

You'll get nowhere with Welcome, especially at the branch. I would recommend sending a subject access request to their head office, this costs £10. It'll provide all the information they have on you, so you can see for yourself what's going on.

Freepost RLUU-ERRT-XKLR
Welcome Finance
Compliance Services
Mere Way
Ruddington
Nottingham
NG11 6NZ

thomas235

quick update.
Didnt get any were with the letter to head office so went intot he local branch and they guy there had no idea what was going on or why my payments were so strange, he put in a complant to head office for me had a guy from there ring a few hours later and told be he'll look into the account and send me all the informantion he finds out.

Ive got to get hold of my loan agreements from welcome dones any one know the letter format?
Ive had 4 loans off welcome over the years and would like to claim back the ppi on thse but i need to send a letter and £4 to cover teh cost so the guy told be yesterday.

thomas235

i need help my husband is away now and welcome are on the phone to me almost every day! we have sent the letter off to head office requesting our information, we posted it on the 1st of june and we still do not have our information. we recieved a letter from head office to say they had recivevd our letter and were dealing with our request, but so far have heard nothing. we told the guy who phoned us from there office that we had suspended all payments until we get our information, but yet again still no information. the guy who keeps phoneing went nuts when he found our my husband was away, but my husband is in the forces and has to go away and after this guy found out he started to got nasty and talks to me like am something he has scraped off his shoe!! every time he phones he wants more info on what we want from the company and i've told him till i'm blue in the face but still no luck! i have now reciveved a letter from welcome today stateing that we have been given a notice as we have missed the payment due to us stopping it so we could get our info they are now saying that we owe them £779.02! and that if we want information on our payments we have to get intouch with them and they will get us the info within 15 working days!!!!!! i fell we are just going round in circles, what can i do? please can you help?

gazza_73_2

Was wondering it anyone can tell me if I can reclaim the ppi from Welcome & how to go about it ie claim myself or use a legal firm to do it.
Slight twist to this one though. I've seperated from the ex wife - gave her the car which i foolishly left in my name, to cut a long story short just got a letter saying i owe them £1000 the ex didn't pay the car off but sold it on - finance still in my name :mad:. Can I still put a claim in even though I have monies outstandig on the car ??? any suggestions. Thanks

arnjeaskin

Since last hearing from welcome and getting my PPI back, I have since had a nother cheque for £250 as they mis calculated. I sent a letter only , sent everything recorded delivery and made them sort it out which they did, be persistant xxx

arnjeaskin

thomas235 wrote: »

i need help my husband is away now and welcome are on the phone to me almost every day! we have sent the letter off to head office requesting our information, we posted it on the 1st of june and we still do not have our information. we recieved a letter from head office to say they had recivevd our letter and were dealing with our request, but so far have heard nothing. we told the guy who phoned us from there office that we had suspended all payments until we get our information, but yet again still no information. the guy who keeps phoneing went nuts when he found our my husband was away, but my husband is in the forces and has to go away and after this guy found out he started to got nasty and talks to me like am something he has scraped off his shoe!! every time he phones he wants more info on what we want from the company and i've told him till i'm blue in the face but still no luck! i have now reciveved a letter from welcome today stateing that we have been given a notice as we have missed the payment due to us stopping it so we could get our info they are now saying that we owe them £779.02! and that if we want information on our payments we have to get intouch with them and they will get us the info within 15 working days!!!!!! i fell we are just going round in circles, what can i do? please can you help?

Send them a letter by special delivery saying you have been mis sold PII's and if they don't sort it out you will go to court and claim it back plus compensation. If you can quote the loan numbers you are claiming back on. They sent me a complaint form which I signed and all I wrote on it was you have all my information so please sort it out, they did and sent me £4500 less £1000 to cover what I owed them, be persistant and it does pay off, refuse to take their calls and do it by letter, keep a copy of everything you send and send all by special delivery as they try to deny receiving mail. Good luck xx

arnjeaskin

Search for my thread, you will see what I did and it worked for me, got to be worth a shot, use the Ruddington address and send no money to them I never did. Hope this helps all xx

arnjeaskin

By the way Welcome have now set up a speicla department to deal with the refunds of PPI so they must be getting the message that they aren't going to get away with it x