lasminute FREE MINUTES LOST IN TIME??

nickgoodie

Hello There

I Wonder if You Can help Me.

In Brief I Was A Frquent User Of lastminute.com & Collected lastminutemiles.
I Collected enough points for a free flight to New York.

Then 4 Years ago I had a near fatal Car Accident (Not My Fault) &
have been left Disabled. Only recently I have started to be able to
use my Computer. I recently was advised that a Trip my be a good
idea towards my rehabilitation & contacted them as I couldn't find
the link anywhere on my Account to reem the miles.

I e-mailed them & they replied by saying that they had stopped their
Mileage Program. I e-mailed again & explained my situation but they
never replied.

Can they do this? I spent all the Money mounting up the points surely
they cannot take them away?

Please Could Anyone Help Me?

I REALLY Appreciate Your Time.

Kindest Regards,

Nick Martin.

shami

Hi,
firstly I'd like to say how very sorry I am to hear that you that you have had such a horrific experience. I hope that you continue to make good recovery.

Re: the lastminute.com reward programme - you mean where you could receive a certain no. of points (minutes) related to the cost of the purchase, which could then be redeemed for chocolates, champagne, a helicopter flight, weekend away in Bath or a flight to New York, depending on how many points you had earned.

IIRC, from about the end of 2003, there was a notice of some sort on their website saying that the programme would be coming to an end and after Dec. '03 no further points would be awarded. I think there was something to the effect that points then had to be redeemed by a certain month in 2004 (something like April or June).

I had enough points to get the weekend away in Bath, but like you missed out as I didn't submit a request before the programme finished - this too after I had made enquiries with lastminute.com customer services about details on how to redeem my points.

I'm sorry, I doubt very much you can do anything about it now, in my case when I contacted them after the closing date I was told that it was too late to do anything about it.

I'm sorry I can't give you more positive information.

BTW, I don't think this is the right forum to post this request in - the points were gained through making purchases as opposed to being a freebie.

pinginal

Hi Nick,

I was really sorry to hear about your situation but don't know a lot about lastminute.com and I couldn't see anything useful in that link, it may be a referral too.

All I can suggest is that if you hear nothing back from them to write a letter of complaint. But write it to the head of the entire company, basically the person highest up, not just the customer service department. You're more likely to get a response, and one that you're after if you do it this way. I just googled it and the CEO is Ian McCraig, but can't find any address, it's worth trying to look for it.

Frazer.

nickgoodie

Thanks You VERy Much For yor help If You Could repost? Is That Possible? In The Right Place I'd Appreciate It. Many Thanks For Your Help.

pinginal

Who was that post to and what else would you like to know?

pennylane99

lastminute.com were taken over by Travelocity, maybe they could help.