The Money Shop...breach of my privacy?

crazyguy

skintandscared wrote: »

Sorry, this part makes no sense to me. Lots of people owe lots of organisations money. They are all still protected by the Data Protection Act. Owing money to someone doesn't make youa bad person or any less protected by law. I'm sure the OP will be paying plenty of interest to the loan company for the inconvenience of owing them money I honestly have no idea if compensation is appropriate or just an apology, but my point is that the loan company should not be disclosing this information to a third party and should be reported.

I understand what you are saying my point here is that Data Protection Breaches are not taken seriously and to be honest if the OP owes them money or not they still wont do a lot regarding the rather lapse attitude from a member of there own staff.

The sheer volume of complaints that go into the ICO on a regular basis means that a lot of them are dealt with in a simular fashion the ICO writes to the Company the Company inturn writes back and as a general rule no more than a please amend you're business pratices letter is dished out.

I have had quite a few dealings with the ICO and to be honest have found that dealing with a Company directly myself is much better and gets the prefered outcome regarding issues surrounding data Protection and Electronic Marketing.

Apples2

Maybe the money shop caller collapsed under the interrogation from the OP's mother asking how much of her gold jewellery has been sold to them.

Right or wrong, I don't think the money shop just blurted out all this info. If I was that parent I too, would have been dragging as much info out of them so I could sort out my disappointment of a son.

skintandscared_2

Apples2 wrote: »

Maybe the money shop caller collapsed under the interrogation from the OP's mother asking how much of her gold jewellery has been sold to them.

Right or wrong, I don't think the money shop just blurted out all this info. If I was that parent I too, would have been dragging as much info out of them so I could sort out my disappointment of a son.

As someone who has lost their laptop, XBox 360 and engagement ring to a cash-for-gold place via a wayward stepson, I agree totally that I would have tried to drag every last piece of info I could out of them, but that doesn't mean they are legally allowed to tell me.

RichGold

Apples2 wrote: »

so I could sort out my disappointment of a son.

His parents don't really feel that way.





Do they?

immoral_angeluk

Is she a guarantor on any money you'd lent from them?

dshart

You will not be able to claim any compensation under the data protection act unless you can prove that the breach has caused you damages.

You can download a leaflet from the ICO website regarding Data Protection Act Claiming Compensation. But it clearly states that "If an individual has only suffered distress, compensation is not available ......."

The only option you really have is to make a complaint and this should be made to the "data controller" first, and if you are still unhappy with their response you can complain to the ICO. Details of how to do this are on their website.

crazyguy

dshart wrote: »

You will not be able to claim any compensation under the data protection act unless you can prove that the breach has caused you damages.

You can download a leaflet from the ICO website regarding Data Protection Act Claiming Compensation. But it clearly states that "If an individual has only suffered distress, compensation is not available ......."

The only option you really have is to make a complaint and this should be made to the "data controller" first, and if you are still unhappy with their response you can complain to the ICO. Details of how to do this are on their website.

Actualy this will depend on the Company in question and not be purely down to the legislation as outlined under The 1998 Data Protection Act,

If you raise a complaint to the Company directly they may take a view here against the person whom spoke with the OP'S mum as being wrong and offer some form of goodwill gesture to resolve the issue.

Also as I said above the ICO will only send out a couple of letters at the most and will in the likely event not do anything about this other than say we investigated your complaint.

dshart

A goodwill gesture is not compensation. If the company concerned wish to keep the person as a client they may offer a goodwill payment but I can assure it will be clear that it is a goodwill payment and not compensation, as compensation means that they are admitting some liability.

I agree that the ICO will most probably just send out a letter informing the company to tighten their practice, this may be of little solace to the wronged person but these things should still be reported if the person gets no joy with the offending company as eventually if the ICO get enough complaints about a company they will take further action.

The Data Protection Act is quite complex and many people regularly breach it without realising.

Ceejaybuck

Thanks everyone for your kind responses but to the idiots who tried to post ' witty ' or 'funny' posts regarding the gold being stolen or me being a 'disappointment of a son', you shouldn't make those sort of assumptions as Im a fully grown adult and the gold was my property, not stolen.

Apples2

Whatever dude, if you were my fully grown adult Son but were still living at home we would be having stern words about your financial problems in both dealing with this type of lender and your failure to repay the money you have borrowed.