Fuming with the Co Op

Chuddles

kezxx22 wrote: »

I am fuming :mad: ....

I applied for a Co Op cashminder about 4/5 weeks ago. Knew there was a backlog but kept my fingers crossed. Heard from them about a week later saying the application was accepted as long as ID ok.

Sent ID to them (which they had advised me about) via next day delivery about 2 weeks ago. In this time I rang & asked if ID was ok to which I was told it was fine. So sat waiting...and waiting ...then rang again last Friday to be told my application was all in order so should be processed soon.

Next thing, today I receive a text msg to tell me that my ID is not acceptable!!!! Couldnt believe it. There's me sitting waiting for the post hoping I get my account details anytime soon then this after waiting 5 long stressful weeks.

Rang them to be told my ID was not accetable because the person who did it didnt write 'I certify that I have seen the original'. Noone told me to do this.

Well angry is an undertstatement with tears on top. Now I have to send the ID all over again further delaying it. I will be writing a letter to them to complain. Not happy at all. Going BR is hard enough without dealing with all this. All I want is a bank account to pay my bills etc out of! :mad::mad::mad::mad::mad::mad::mad::mad::mad:

Sorry to hear they are messing you about. They should really have advised you on the requirements for proof of ID before they asked you to send it in.

My partner always takes a photocopy of my ID with the original into our local police station they sign & stamp it free of charge.

Raphael

alastairq wrote: »

however, banks like Co-op also see basic account customers as potential buyers of other Co-op products...like car insurance, house insurance, etc. and encourage [and milk] customer loyalty.

Despite the advent of sites like confused, etc....there is still a large element of customer inertia to be tapped.

That's true, for instance after I opened my cashminder account I also got my house insurance with the Co-op, it's not just inertia, but I couldn't face spending hours getting quotes from other companies again only to find out they didn't want to insure bankrupts, especially when all I might save is £10 or so per year!

I was with Endsleigh prior to that, there wasn't much of a difference in price compared to the co-op and the co-op seemed more friendly so I decided to switch since I already had my bank account with them.

freddy911

I think its nonsence to say that because you are BR you cannot complain, I have complained several times to barclays both in branch and on there complaints line since being BR and they have never taken the attitude of "your br were doing you a favour" at the end of the day you are a customer like every other, they have in there policy agreed to give accounts to BR customers, so should provide BR customers with the same level of service as any other customer.