everything5pounds!!!!

liana_y2kuk

Can anyone tell me the contact details for this site. I have used the "contact us" form and heard nothing back. I have also tried calling and just keep getting the engaged tone.

I want to return some boots that are clearly sized wrong. I am a 5-6 and I ordered a 7 as I have heard that the sizing is on the tight side. The boots are too small and one pair I can not even get my foot into the shoe to check.

I believe that my return postage should be paid for but them as they have been mispresented. This is copied from their site.

Return or exchange an item - our 100% money back guarantee

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, including the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

• The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• Return delivery charges are only refundable where goods are faulty, damaged or mispresented.
• Should the item/items you have bought from www.everything5pounds.com be unsuitable, faulty, damaged or not what you expected and you would like to get a refund, we will refund the goods value including all taxes and the original delivery charges in compliance with Distance Selling Regulations.

Delivery Charges

Does anyone agree with me?

Kat
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