Santander help!!!

123elaine1978

Where do I start!
I earn a higher than average salary (mid thirities) and applied for a mortgage. So far so good. Apparently I was earning more than necessary for a £99,000 mortgage and had the mortgage go to the underwriters. I also sent a letter and proof from my employer that I had just recieved a pay rise plus my tax credits award letter. After 3 weeks of repeatedly asking me to re fax and re send documents (I faxed the same documents 4 times and posted these 3 times) I then scanned the documents and sent them in. I was then told 2 weeks later that I wasnt earning enough and they could only give me a mortgage of £93,000. I complained about this but was willing to accept this and then today (another week later), Santander tell me that the maximum mortgage they can offer me is £72,000! I have no credit cards, I have no monthly commitments and I have savings. Santander has held up a mortgage for nearly 2 months in coming to this ridiculous decision and now I have to start all over again somewhere else. Santander has never rang me, I have had to repeatedly ring them to check that everything was going through as expected. I am sick of complaining and no-one ever ringing me back. I have never known such abismall customer service. Has anyone else had similiar treatment from Santander? and if so, what did you do?

Thrugelmir

123elaine1978 wrote: »

Apparently I was earning more than necessary for a £99,000 mortgage

Who told you this?

silvertabby_2

We had a mortgage with the Abbey not a problem, however when Santander bought the Abbey we had nothing but problems when we tried to negotiate a new deal, eventually we decided to move and got a much better deal with free legal costs etc. Now £s in!

I_Love_Shoes

santander are well known for good deals, but crap customer service!
also, for some strange reason, not having a certain amount of debt on credit cards or loans can count against you. obviously they like your credit history enough to give you a mortgage, but they also look at you income to debt ratio, if it is too high or too low, they limit how much they will give you. sound strange but sometimes having a bit of debt can work in your favour.

wackorash84

You would have realise from the multiple number of times you had to send your documents that santander (formerly abbey) got issues.

They are pretty well known to be very poor on the customer service front.

Anyway, we've gone with YBS n it's been really good as we had humans (yes, I mean actual people) dealing with the application from start to finish (application to mortgage offer). The whole process took 4 weeks.