How to complain? Saucer broke and cut my hand!

redmandarin

Hi folks, I hope you can give me the benefit of your wisdom on this one. I bought some cups and saucers last weekend from a discount shop, (they were not marked as seconds). As I was washing a saucer today, it broke in half and the sharp edge cut my hand (only a small cut)! I know that my contract is with the retailer, but I think that the manufacturer might be more helpful, as they have a good reputation for selling "quality" products. So my questions are:

Is it best to complain to the retailer or to the manufacturer?
Would it be more effective to make a complaint by e-mail or by letter?
Do you have any other ideas or tips that would help?

Thanks so much, in advance – I love this site!

badmumof1

tbh i wouldnt bother and just put it down to one of those things that happens.
i bought a dinner set and did exactly the same but with a bowl, i put in down to perhaps being a little heavy handed.

i guess if you wanted to take it further you vould speak to the retalier who could eithe give you another saucer to replace the broken one and then they might get intouch with the manufacturer to see if there were any noted defects with the production of the item

Volvic

^Definitely not. They can't have been that good quality if they're gonna break while being washed. You'd have to be some iron giant to have them snap in half due to heavy hands. Or at least be trying to snap them.

I say just go back to the retailer with them. They'll probably refund you.

superfly_2

surely this is the wrong thread to be posting this??

MORPH3US

To be honest mate, I think best you can do is a refund / replacement from the retailer...

M

leeyaa_2

superfly wrote:

surely this is the wrong thread to be posting this??

theres always one who has to point it out

I would take it back to the shop and ask for a refund or replacement ,and also write to the manufac ,you never no you might get sommat off them

fox2319

Would be tricky to prove that the saucer broke because of a manufacturing defect rather than being stacked / handled a bit heavier than normal.

Possibly put it down to experience.

Jeff

dbonbon

Maybe you should take the supplier to court. If you exhaust the full court process in the UK up to, and including, the House of Lords and you still don't get any joy then maybe take it to the European Court of Human Rights. Alternatively, decide to put it down to experience and just forget about it!

littlepockets

I got a paper cut opening up my N Power Bill - who should I sue Royal Mail or N Power !! - Please help as I'm bleedin to death

Kzlnd

littlepockets wrote:

I got a paper cut opening up my N Power Bill - who should I sue Royal Mail or N Power !! - Please help as I'm bleedin to death

Royal Mail because they probably took aaaages to deliver the evil finger cutting letter! AND NPower because their charges are way too high! :mad: :rotfl:

redmandarin, I would return the items to the retailer and ask for a refund or replacement and also email the manufacturer to explain what happened, they may have known faults with this particular product and probably would be interested to know?

mirandamayhem

if you have a new item and it breaks, surely it's not fit for the purpose?
you could always contact these guys though http://www.consumerdirect.gov.uk/, they'll be less sarcastic for a start and will be able to advise on who to put your complaint to.