Usually....

DUTR

I recieve a schedule every year from our friends the CSA, this year I have not recieved one. The thing is the schedules have a pay until date, which has now passed (the date) , technically I take it that I no longer have to contribute? As the prevous schedules override the current schedule, I'm loathed to call the csa as one of the security questions is always "what is the name of the ex?" Trouble is the Mum is not an ex GF of mine, so the answers confuse the agent. Naturally I will continue to contribute as we cannot have the poor little mite starving to death.
Is it at this point the ghost arrears occur?

skibadee

I also presumed a reassessment was done just before old schedule ran out?

Sounds like you will have to make that phone call...much as you don't want to....at least then it ca be sorted and there is less chance of arrears etc.,

Rorkes_Drift

No need to phone the CSA, write to them...

Dear Sir,

Account XXXXXXXXXXX

Please send me the current statement showing transactions for the last 12 months for the above-mentioned account.

Yours Sincerely.

**Patty**

Welcome to my World :cool:

*insert your own hysterical smilie here*

I've been waiting now since 9th June (when they contacted OH to inform him he was in arrears) for a payment schedule.

Ours is normally issued in april...this year it wasn't. Naturally, it's the computer's fault. :rotfl: But the upshot is we have now *gone clerical*........i'd prefer the bahamas but there you go.

Apparently, as they failed to collect the Direct Debit it now means we have to pay via Standing Order (yep...the very thing they told me last year they couldn't possibly accept & it HAD to be DD )

If they could manage to send either a standing order mandate or a payment schedule, i'd be over the moon:cool:

Edit: Never in my entire 44 years have i ever found it so damn hard to give HMRC/ the Govt some money.

PreludeForTimeFeelers

DUTR - if you're on CS2 then in theory the system will automatically issue you a new schedule 11 months into your schedule. How do you normally pay, standing order? DEO? DD?

Best thing to do is just call them and ask if they can run a new collection schedule, and offer to pay by card the amount that would have been due this month.

They have to ask 3 security questions out of 9, so you may not be asked about the other party, if you are then you could always just say "The PWC is called blah de blah", you don't have to get into an argument with them about whether she's your ex or not...

Rorke's Drift - why bother writing when you can call them, and it'd be a 2 minute phone call, the issues would hopefully be solved there and then.

DUTR

PreludeForTimeFeelers wrote: »

DUTR - if you're on CS2 then in theory the system will automatically issue you a new schedule 11 months into your schedule. How do you normally pay, standing order? DEO? DD?

Best thing to do is just call them and ask if they can run a new collection schedule, and offer to pay by card the amount that would have been due this month.

They have to ask 3 security questions out of 9, so you may not be asked about the other party, if you are then you could always just say "The PWC is called blah de blah", you don't have to get into an argument with them about whether she's your ex or not...

Rorke's Drift - why bother writing when you can call them, and it'd be a 2 minute phone call, the issues would hopefully be solved there and then.

I pay via SO and it is set up until the dependant's 19th birthday, so I will let that run , everytime I have called them they always ask "what is the name of my ex?" :rotfl:
I keep all documentation and statements in a file, the calls are always longer than 2 minutes though, excluding the on hold time
But agree with Patty that usually the schedule arrives 11 months or so into the schedule year.

CSA_Help

Email them and they will give you a part 3 acknowledgement

Saves you talking to someone and trying to get them to understand.

Rorkes_Drift

PreludeForTimeFeelers wrote: »

Rorke's Drift - why bother writing when you can call them, and it'd be a 2 minute phone call, the issues would hopefully be solved there and then.

1. The OP mentioned about a confusing security check the CSA does with telephone calls.

2. The OP has his request on record.

3. The CSA disregard telephone calls, its hard to disregard a letter.

4. Section 7 of the Interpretation Act does not apply to telephone calls.

5. It takes less then 2 minutes

DUTR

Just to bring you up to speed, a brown envelope arrived today :eek: New schedule dated 27th

CSA_Help

Happy days

I keep getting promissed brown envelopes but they never arrive:mad:

**Patty**

OK........what have you got that i havn't? :cool:


No brown envelope for me