Nectar Card Expired

ConcreteGarden

My nectar card has expired because I haven't used it in so long so I've been told. I had over 16,000 points. I take it they are very stubborn on these things and that's them lost

JAG

ConcreteGarden wrote: »

My nectar card has expired because I haven't used it in so long so I've been told. I had over 16,000 points. I take it they are very stubborn on these things and that's them lost

Contact them and ask if they will credit them back to your card.

I only knew about them expiring by reading it on the Nectar website.

I don't ever recall them sending me any information about the need to use the card in a 12 month period or you lose the points. If you don't have access to the Nectar website how were you to know that they expire if you don't use the card.

ConcreteGarden

Thanks JAG. I wasn't ever aware of being informed but just assumed I had missed it. I've been with nectar since it started as I had my Barclaycard points transferred when they took over the scheme. I certainly didn't recall ever seeing anything about having to use the card at least once every 12 months. If I had I would have used to keep the points. I'd feel a lot more confident about challenging if I was sure that I was never formally informed ie in writing. I guess there is nothing to be lost in trying.

Queen_Latifah

That's £80 of shopping at Sainsbury's....

ConcreteGarden

Queen_Latifah wrote: »

That's £80 of shopping at Sainsbury's....

Yip, that's why I was rather annoyed.

ConcreteGarden

Ok,

As I didn't get anywhere over the phone with Nectar I wrote them a very polite letter expressing my disappointment that my points had a expired and that I hadn't been warned that they were about to expire or can't ever remember being informed that I needed to use my card within year.

I would have been happy with some of my points back as a gesture on their part. Something is better than nothing and all that but was delighted to get a letter back today which said that they couldn't reactivate my old card but that if I registered for a new card they would transfer all my old points.

Needless to say I immediately logged online and registered and a quick call (they couldn't do the transfer via their online chat system) and the points will be transferred within 3 days.

Turns out I had 13,657 so not as many as I thought I had but still a substantial total. I will definitely ensure that my card is used more regularly now that I'm aware that I have to use it from time to time.

bruticus

Why did you leave it so long??

ConcreteGarden

Simply because I never had the card on me and I found the keyring card not very robust. It lasted 2 weeks before it broke. It's wide and easy to damage. The Tesco keyring card on the other hand has lasted years. I didn't carry the card because I got sick of all the cards. Tescos, Waterstones, Boots, Xtra Vision, etc, etc, etc. So if it wasn't small and simple to carry I stopped carrying it unless I knew I was going to need it, that is if I remembered to take it. Problem was I never remembered to take it. I have set up a google calendar event to remind me every month to check whether I have used the card so it shouldn't happen again.