How to get a refund???

skintio

Hi
I ordered a pair of trainers for my oh as a christmas present, date ordered was 4th dec.. i recieved a letter from them about 2 weeks later saying that due to stock running out there would be a small wait on the item and that as soon as they were back in stock they would post the trainers to me. I didnt really think anything was wrong with this as it was right before xmas and with the post etc.. Anyway i still havent recieved the trainers, i have emailed them about 3-4 times since the new year and have recieved the same reply each time, we will look in to your order, we will look in to your order with our suppliers.. in one email i stated if the trainers werent available i wanted a refund, and they just replied as above..

What i need to know is how do i go about getting my money back, the order was £50, and i paid using my visa electron card. I still have the the receipt email from nochex and the order confirmation when i made the payment from them, oh the company is bestsportsworld.co.uk....

Do i need to ring trading standards or what, i have no idea!

Thanks in advance , kate .

garethpaul

Do Nochex have a dispute system for goods not received? Like Paypal.

Have you explicitly stated that you want a refund? Maybe send them an email saying you want the goods within 7 days, and i you have not received them by this time you are cancelling the purchase with immediate effect and obtain a refund due to them not being able to perform in the agreed contract of sale.

If they fail to do this, then take it up with Nochex.