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Aaaaaah halifax
Tebheag
Posts: 382 Forumite
Hi
Have been having fun and games with halifax, I had signed onto a 3 yr stepped fixed rate, but had misplaced the paper work so was unable to check what the rate was going to be in November. I rang them up in June and was told that I was going onto SVR which I just ignored as was wrong(signed up for 3 years to end Nov 2012) they sent me a letter to say the same thing term to end Nov 2011!.
Well a couple of weeks ago i lost my job so phoned them up to see about going on interest only and was told that my payments would be going down in November as i was going onto SVR I asked them to check there records as that was wrong which they did but she still said the same SVR rate. Well today I phoned up the local branch and she told me it was SVR I asked her to check it as I was still in for fixed rate which she did and said yes you are right. I asked for the compliants number as it has taken me months to be told my new fixed rate and was not happy with the service !
Well she has just called me back to tell me that there seems to be some mix up as I am down for my fixed rate to end this year in some department but in an other I am still down for fixed rate !
They are going to call me tomorrow to tell me which is correct !
Maybe i should have stayed quiet about it all and waited to see what was happened !!! Fixed rate 5.99% or SVR at 3.50% I know which one I will be on.:mad:
Have been having fun and games with halifax, I had signed onto a 3 yr stepped fixed rate, but had misplaced the paper work so was unable to check what the rate was going to be in November. I rang them up in June and was told that I was going onto SVR which I just ignored as was wrong(signed up for 3 years to end Nov 2012) they sent me a letter to say the same thing term to end Nov 2011!.
Well a couple of weeks ago i lost my job so phoned them up to see about going on interest only and was told that my payments would be going down in November as i was going onto SVR I asked them to check there records as that was wrong which they did but she still said the same SVR rate. Well today I phoned up the local branch and she told me it was SVR I asked her to check it as I was still in for fixed rate which she did and said yes you are right. I asked for the compliants number as it has taken me months to be told my new fixed rate and was not happy with the service !
Well she has just called me back to tell me that there seems to be some mix up as I am down for my fixed rate to end this year in some department but in an other I am still down for fixed rate !
They are going to call me tomorrow to tell me which is correct !
Maybe i should have stayed quiet about it all and waited to see what was happened !!! Fixed rate 5.99% or SVR at 3.50% I know which one I will be on.:mad:
£10 a day challange Feb 27/435 Jan 530/465
2012 to pay off CC
After snowballing should be debt free by Mar 2016
2011 Target to be overdraft free this year and get debt down!
2012 to pay off CC
After snowballing should be debt free by Mar 2016
2011 Target to be overdraft free this year and get debt down!
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