DFS direct debit - change DD account

maxgilbert

Hi everyone

I need to change the account that the direct debit comes from for my DFS sofa, as i move close to starting my repayments. I phoned DFS and they said this is Santander's responsibility. I can't find any number for this for Santander except one for Santander Cards which requires a santander account number. I can't find an account number anywhere on my dfs/santander direct debit agreement.
I rang their complaints line and complained and then they went to put me through to the correct dept. i was then transferred to three more 'correct depts' after being messed around and got nowhere, i eventually got through to a girl who said she was the right dept, but then she transferred me through to the Santander Cards number; so again i am asked for an account number that i don't have.

what can i do? is there a number to get through to actual people?
has anyone chnaged their direct debit on a DFS sofa before?

any help would be much appreciated!

antrobus

maxgilbert wrote: »

I phoned DFS and they said this is Santander's responsibility.

No it's DFS's responsibility.

Have a look at the documentation you got from DFS regarding the credit agreement. Find the right address etc. Contact them and ask them for a new direct debit mandate because you have a new bank account.

P.S. These days banks often offer a switching service, so that if you change bank accounts, the new bank will handle advising all the Direct Debit originators of the change. But if this didn't happen it's down to DFS to get things right.