been stupid re noddle

vintagegirl

i had signed p for the free noddle report, i got an email for registration, completed it, it took me to callcredit, it took payment details which i assumed was for verification then charged me £12.
what can i do?

qpop

I signed up with Noddle and went through the same process, and although it looked as though the system was charging £12, the payment was never taken from my card. The e-mail from Noddle about signing up forewarns you about this.

I'd recommend contacting the customer care e-mail provided on their website and asking - they've been very helpful when I've contacted them previously.

vintagegirl

thanks a lot, so there was no payment taken, once i pressed confirm it was too late to retract
is it worth calling or will it just not be taken

fermi

If you signed up using the referral link in the noddle email, then they shouldn't take the £12.

qpop

vintagegirl wrote: »

thanks a lot, so there was no payment taken, once i pressed confirm it was too late to retract
is it worth calling or will it just not be taken

Carefully re-read the e-mail Noddle sent.

See if the funds have been "reserved" by your bank (i.e. the "available balance" on the account has reduced by £12) and wait 2 working days to see if the payment goes. If not I wouldn't worry.