Do I need the receipt?

lifebegins

My OH bought a remote control car/plane XPV for our son (£80!!) for Xmas and it did not work at all. This was obviously very disappointing on Xmas morning.
Despite searching high and low, OH could not find the receipt and ended up just taking the offending toy back to the Toys R Us shop where he bought it: they fiddled with it and agreed it didn't work but said he could only have a credit note as he didn't have the receipt. It was such poor quality that we would rather get DS the skateboard he's after instead, so a refund would be much better.

Is this correct? Martin's info said you are entitled to a refund as its not fit for purpose but is that only with a receipt?

It was bought on a credit card, so when the statement comes we would have a Toys R Us transaction on that date, but it will be for more than just the car/plane as he bought other stuff in the same transaction.

Any advice??

clairehi

You are entitled to a refund and you could claim against the credit card company if the retailer refuse to pay up.

However if it was bought recently and you know the date it was bought the shop may be able to trace the purchase on their system and link it to your credit card number. Ive seen this done when returning CDs to Virgin after Xmas.

nelliebag

The entry on your credit card bill is sufficient, or even having it in a Toys r Us bag. Got this from a friend who works on Consumer Adviceline when I was returning shoes to JJB. You should be entitled to a refund as goods 'not fit for purpose'. Stand your ground, blind them with science and dont move until you get the refund!!

derrick

clairehi wrote:

You are entitled to a refund and you could claim against the credit card company if the retailer refuse to pay up.

Not in this case as the cost was less than £100.

However reply #3 is correct, you do not need a receipt if it can be proved otherwise that the product was purchased from said retailer

Optimist

clairehi wrote:

You are entitled to a refund and you could claim against the credit card company if the retailer refuse to pay up.

I assume your referring to section 75 of the consumer credit act in which case the transaction has to be over £100 and below £30000 to be relevant. This was £80 so although the card company may assist they are not obliged to

You don't need a receipt to return good but you will need a proof of purchase and the credit card statement should do. Not sure which card you use but many have a online presence and you may be able to log on and download the relevant info before the statement is sent

clairehi

Optimist wrote:

I assume your referring to section 75 of the consumer credit act

sorry to have misled - that info was actually from a Trading Standards website, ironically enough.

however I stand by my point that some shops can definitely find old transactions on their systems if you have the date of purchase, the credit card and the details of the item. I have seen this done in Virgin and HMV too Im pretty sure.

If the item is not exclusive to Toys are Us, you will have trouble persuading them to refund you without proof of purchase.

worst case scenario take the credit note and use it when the next birthday/Christmas comes round.

IoweIoweitsofftoworkIgo

Hi Op,

Why not just accept the credit note from them & then purchase the skateboard from them? Most credit notes I've had do not seem to have an expiry date & so if the skateboard is less than £80, you could always keep the credit note for next Xmas/Birthday?

lifebegins

Thanks for the info, I'll try and persuade OH to go in for another try tomorrow.

Unfortunately the skateboard DS is keen on isn't sold in Toys R Us, otherwise I wouldn't have minded just exchanging it/ having a credit note.

lifebegins

Thanks for the advice, successful outcome: OH got the refund!!

Claire_DC

Toysrus seem to be very bad at this kind of thing, my sister had a run in with them over a pram she bought for her son.

She had to go to head office AND the manufacturer of the pram to get any joy.