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Return to tescos without a receipt

moneysavingyvonne
Posts: 237 Forumite
Hi. I am wondering if anyone can help me.
I bought a tefal toaster the other day from tescos. I am wanting to return it, however I cannot find my receipt anywhere :-( It has not been used or even opened.
I am not sure if I used cash or debit card to pay, but on my bank statement I have numerous transactions from tescos - I am unsure if one of these is the toaster.
If I show them my bank statement, can they trace the transaction to give me a refund or is there any other way I can go about this.
Many thanks in advance.
I bought a tefal toaster the other day from tescos. I am wanting to return it, however I cannot find my receipt anywhere :-( It has not been used or even opened.
I am not sure if I used cash or debit card to pay, but on my bank statement I have numerous transactions from tescos - I am unsure if one of these is the toaster.
If I show them my bank statement, can they trace the transaction to give me a refund or is there any other way I can go about this.
Many thanks in advance.
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Comments
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Did you use your clubcard? If you did they can trace the purchase through that.A kind word lasts a minute, a skelped erse is sair for a day.0
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I am not sure if I did, but I will go instore and ask.
Is there any other way in case I didn't do you think???
Many thanks for your reply :-)0 -
I had a faulty toaster to return to Tesco without the receipt, I only wanted to exchange it and they said they couldn't but if I had a bank statement they would if that helps?
However rather than look back a few months on my statements (it was 3 months old) I just bought an identical toaster and took the faulty one back with the new receipt for a refund.:smileyhea Proud Mummy of 2 :smileyheaTotally addicted to Boots glitches & the Next sales!0 -
Owain_Moneysaver wrote: »Did you use your clubcard? If you did they can trace the purchase through that.
Clucard are not able to know what you bought, and are not able to reprint any 'lost' receipts.
All they can do, is give you a date and a time, when you spent 'X' amount - which may have included that item. Armed with that info the store may be able to back-track to the receipt details.I used to work for Tesco - now retired - speciality Clubcard0 -
Just to let you know, I went back today and with my club card number, an estimate time, and details of what else I bought they managed to get my receipt up. Enabling me to return it.
Many many thanks for your help!!! X0 -
moneysavingyvonne wrote: »Just to let you know, I went back today and with my club card number, an estimate time, and details of what else I bought they managed to get my receipt up. Enabling me to return it.
Many many thanks for your help!!! X
You're welcome, glad to see the 'system' in action.I used to work for Tesco - now retired - speciality Clubcard0
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