Urgent Advice Needed!!

want2bfree

Sorry for shouting in my title but I really need some advice, and fast! I am currently dealing with Payplan to help clear my debts which started at around £21,000 in July 2005 and are now around £18,000. When I started the arrangement I was going through a redeployment process at work and was terrified of losing my job and not being able to find another of equal pay, so I set up my arrangement for reduced payments so that I could be sure of being to pay my creditors whatever happened. Thankfully this never happened and I am now on a permanent contract. I started off paying £350 through payplan each month and have frequently increased this and am now paying £550 a month. As I currently stand my creditors are on average only receiving maybe £10 - £20 less each than the full payment amount.

I have always had trouble with one on my creditors - Lloyds TSB who I owe £4,270 on a loan and £1,450 on an o/d. Apart from the initial 6months arrangement they have not had anything in place since that expired, Payplan don't seem to be very good at renewing it so they are always ringing up complaining and my payments get swallowe dup in charges. I have spent a good year now phoning Payplan to tell them that they needed to re-send my information to lloyds for the arrangement to be re-accepted but with no joy. I may not get calls for a month and think it's ok then it all starts again. It's now come to a head with my accounts being referred to a solicitor to begin legal proceedings unless they hear from payplan by Saturday. I have phoned Payplan 4 times this afternoon and after waiting in the queue keep being put through to an answermachine. I finally got through to someone by cheating on the call system but she refused to help, said I had to leave a message and should be contacted within 48hours. Not good when I need to be 100% certain that this is dealt with by Saturday. So I ring Lloyds and they can't help. My only options are to either keep chasing Payplan in the hope that something is sorted by Saturday or to stop using them and negotiate paymenst directly with them (Lloyds). This would of course mean that I would have to do this with all of my creditors. I have just gone through all my statements etc and it would cost me £100 extra each month to stop the arrangement and return to full payments but i wanted to check with you guys first. Will me stopping the arrangement mean that my creditors will whack on a load of interest and charges for the 18months when i've been paying reduced payments? I can manage the normal payments but not any extra charges. What do I do?:eek:

OberonSH

I'd send a letter to Payplan, copied to Lloyds telling them the situation (recorded delivery) to show llloyds that you're trying to get it resolved. I wouldn't stop the plan, as that might make it harder for you to restart it should you need to.

madduck

You might find that Payplan have actually sent the info to Lloyds, but Lloyds are playing daft or their systems are so crap that it doesn't show that they have received it.

I'm on a DMP also, not with Payplan but with CCCS. I've had a few experiences where companies that I've owed money to have 'claimed' not to have received correspondence from CCCS - but the facts don't stack up. In some instances one company claim to have not received correspondence but all others have. Another example would be continual telephone communication saying that they haven't received anything, followed by letters the next again day to say that they have.

I'm not saying that this is what has happened in your case, but just bear it in mind before you get totally hacked off with Payplan.