About to fire this off to MBNA - anything I should change?

robthesnapper

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[FONT=&quot]Dear Sir/Madam,[/FONT]
[FONT=&quot]Re: Credit card account number:[/FONT] [FONT=&quot]XXXXXXX....[/FONT]
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[FONT=&quot]I wish to register a formal complaint regarding the manner in which my account is being managed by MBNA. [/FONT]
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[FONT=&quot]This is a list of events which have happened so far:[/FONT]
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· [FONT=&quot]I sent a letter to MBNA, dated 10/02/11, describing in detail our financial situation along with a breakdown of our income and outgoings. The only response I received was a standard letter to telephone you.[/FONT]
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· [FONT=&quot]I sent another letter dated 12/03/11 stating I was only prepared to deal with this matter in writing so proper records could be kept. No response from MBNA[/FONT]
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· [FONT=&quot]As the matter was clearly not going to be addressed by MBNA, I sent another letter dated 04/07/11 requesting that you look into the case and send a proper response. I also point out that by adding on continuing charges and interest, that MBNA was breaking paragraph 225 of The Lending Code, a code which MBNA claims it subscribes to.
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· [FONT=&quot]I then received a letter from MBNA dated 14/07/11 stating that the matter was being investigated and that I would receive a reply by 04/08/11. This reply was not forthcoming however an apology letter was received from MBNA dated 02/08/11 from a Rachel Nixon apologising for the delay and that a response would be issued by 30/08/11.[/FONT]
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[FONT=&quot]It is now 31/08/11 and once again I have no response from MBNA regarding this matter. From the first time I contacted MBNA regarding our situation, they have failed on every step to supply a proper response and to make any effort to bring the situation to satisfactory resolution.[/FONT]
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[FONT=&quot]I have sent regular monthly payments since first contacting you of £100 per month. Although this is below the ‘minimum’ it is all we can afford at present and yet still, you are continuing to add charges and interest at a very high rate. [/FONT]
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[FONT=&quot]May I remind you again that MBNA Europe are subscribers to The Lending Code. Paragraph 225 of the code states:[/FONT]
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[FONT=&quot]225.[/FONT]
[FONT=&quot]It is inappropriate for interest and charges to continue to be taken where the result would be that the repayment period for the customer becomes excessive. In forming a judgement on what might be excessive, a subscriber should take into account the type of product and the individual circumstances of the borrower.[/FONT]
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[FONT=&quot]It is my opinion that MBNA have failed in their duty to adhere to this code. [/FONT]
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[FONT=&quot]Since MBNA do not seem interested in resolving this matter I am lowering the payment I make to you to a token £1 per month as from the date of this letter. I will be happy to increase the monthly payments back to their previous level when MBNA addresses the following points:[/FONT]
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· [FONT=&quot]To freeze all interest and charges on the account[/FONT]
· [FONT=&quot]To refund all interest and charges incurred since the date of my first letter to you, dated 10/02/11.[/FONT]
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[FONT=&quot]May I remind you that the MBNA account is just one of several we are currently indebted to and that all our other debtors have not only responded in a timely and helpful manner, but have also agreed to the freezing of interest and charges subject to periodic review of the situation.[/FONT]
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[FONT=&quot]I am appalled at the indifference shown to genuinely difficult circumstances by MBNA and the tardy manner of it’s replies.[/FONT]
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fermi

The info here: http://www.oft.gov.uk/news-and-updates/press/2010/136-10

and so here: http://www.oft.gov.uk/shared_oft/press_release_attachments/MBNA-requirements.pdf

might be useful as well.

robthesnapper

Ahh, useful indeed - I'll add that in. Thanks

robthesnapper

LOL - I just got back from the Post Office, sending that letter Recorded Delivery. What do I find? A letter from MBNA dated 25/08 saying they're accepting the conditions.

*Doh*