Urgent help - debt collection letter

RubySewSew

I would also like to say that this has been such a steep learning curve. I used to work for a Building Society and have always been of the opinion that debt crisis is the worst thing that could ever happen to anyone. I was so terrified of stopping paying my debt and declaring myself out of the system and I am now so pleased to be back in control of my finances and working towards my debt free day

fermi

RubySewSew wrote: »

Thank you everybody! I am very happy to say that I have spoken to Moorcroft who have accepted a £1 token offer. And the best bit is that I don't have to deal with Santander any more who are the worst company I have ever had to deal with. I have made a complaint about them to the banking ombudsman. Fingers crossed for a big fat refund of charges!

Good.

Abbey (who Santander took over) were appalling years back.

I honestly didn't think they could get any worse when they were taken over, but Santander seems to have managed to plumb new depths of unhelpfulness.

Good luck with the complaint.