BT illegally ran a line along our property and wants to charge us to remove it?!?

alanwan

Just thought I'd post here to tell everyone what awful service BT have in treating its customers like trash trying to not deal with them if possible.

The problem has been that we recently got burgled and had to assess the property and found our neighbour has sawn off half our gutter to replace a new one on their side without consulting us first. But, the main issue being that they'd had a BT line run all across our property so it can service THEIR property and they hadn't gained permission to do so. The issue is that the neighbour nextdoor is a landlord so doesn't live there and the letting agents won't let us contact him and they won't respond to this matter at all so they making us feel rather hopeless and lost.

Then we phoned BT and finally got a order placed to remove the BT line after a few months and numerous phone calls but now BT phoned us to say BT will have us foot the bill of £150 to remove a line THEY installed there in the first place without our permission. Hence the phone calls began...

I spent the past 2 hours being transferred from department to department - each time the adviser complaining back to me and telling me off for phoning the wrong department even though I was given the number by a previous department phoned - each department would say they can't deal with my complaint and give me another number.

Finally, the fifth time I phoned the OpenReach line they said they'd send ''another'' surveyor out and still won't deal with my complaint. I think service like this from a big company is just disgraceful and they expect the victims to pay for a fault BT caused and should be rectifying themselves! I'm just fuming at how appalling BT treats its customers right now and would change my BT lines to another service provider now if I could!:mad:

Browntoa

your dispute is not with BT really , its with your next door neighbour ???

you could tell the letting agent for next door that they will get the bill to give to the Landlord

gordon2

Could the line not get accidently damaged and when they come to fix it not let them onto your property?

vax2002

Wire cutters 99p

Keith

Get a copy of the title from the Land Registry and write to the landlord.

pimento

vax2002 wrote: »

Wire cutters 99p

This. You could quite easily have severed the cable while putting your guttering right. It happens.

spike7451

Ask BT if they obtained a Wayleave Agreememnt off you before they installed the line.Was the line installed before or after you bought the house?.

grumpyofwhitecross

Are we talking overhead or fixed to your property ?

alanwan

spike7451 wrote: »

Ask BT if they obtained a Wayleave Agreememnt off you before they installed the line.Was the line installed before or after you bought the house?.

that's the thing, they've installed it there recently (1 year or so) as we didn't notice until we had the property assessed after being burgled. The issue is that if we allow them to attach a line to our property it may appear we give them the right to do further damage to our property when they might carry out repairs on the line in the future. They did this while we still reside in the property

alanwan

grumpyofwhitecross wrote: »

Are we talking overhead or fixed to your property ?

fixed - with cable clips too :mad:

alanwan

pimento wrote: »

This. You could quite easily have severed the cable while putting your guttering right. It happens.

the letting agents keep taunting us telling us not to touch their landlords equipment as it could have ''legal implications''.