Nationwide still not responded ~ advice please

Crisp_£_note

Hi

I am helping hubby with his debts and so far so good. Except for 1, Nationwise Credit Card.

We wrote to them a few months back and offered them the £1. token payments and sent them an Income & Expensiture form etc. They replied they were unable to accept the offer however any payments made to the account would reduce the debt as they have frozen the fees and charges.

All his other creditors have accepted the £1. offer and been helpful so far.

As with all of the debts when we wrote to Nationwide we asked them for account details to enable hubby to set up his £1.00 token paymnet Standing Order and we still have not received a reply with the information.

I replied to them last month saying how I had noted they had pointed out to me that “the account is currently being dealt with by the External accounts Management Team and in future will be re-allocated to an external company unless you made an arrangement to settle the outstanding balance” and in my letter I responded to this saying I have already tried to set up a repayment scheme with them in a previous letter a month before for £1.00 a month and had also then requested they send me the account information to allow me to begin repayments by Standing Order with urgency and pointed out they still had not supplied such information. Should they pass my account onto another debt collection agency it was requested that NW inform me by letter on the date of transfer who it has been referred to so hubby can contact them with the Income & Expenditure and repayment offer sooner rather than later as he is trying to deal responsibly with his debts but it doesn’t help when the companies who the debts are with will not even offer us the help we need and requested.

Another month on now and we are still waiting to hear from Nationwide with their reply. We don't know what has happend to hubbys account as recent enquieries revealed that KPR say its gone to an external agency who we rang and they told us it went back to KPR who tell us its gone back to Nationwide internaly but cant give us the transfer date as they dont have one on file. :huh: It now seems the account is lost and we dont know what to do next. All we want to do is set up the £1. token payment. All his other debts are being dealt with in the same way and have been for the last few months now. Why do Nationwide always have to make things so difficult? Even when we were good customers of theirs their service was just as useless!

What do we do now just continue to sit and wait for the reply or write again to Nationwide and twiddle our thumbs whilst waiting for a helpful reply?

What do we do next?

Thanks